EMT/Paramedic/Medical Assistant (69054)

GuideWell Emergency Doctors; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

GuideWell Emergency Doctors is seeking a Patient Care Coordinator to join a fast-paced ED team in Orlando. The PCC supports patient flow, triage, and discharge processes, aligning with ER tech duties to create a positive patient experience.

The role requires strong communication, basic medical knowledge, and the ability to work 9am-7pm on weekdays with some weekend coverage. A BLS certification is preferred; a high school diploma is required, and no extensive travel is expected.

Qualifications

• High school diploma or equivalent required.
• One year healthcare or ER support experience preferred.
• BLS certification required.
• Strong communication and organizational skills.

Responsibilities

• Deliver patient care across fast track, med/surg and critical care settings.
• Perform basic wound care and splinting.
• Conduct EKGs and cardiac monitoring.
• Assist in procedures setup.
• Accurately input discharge instructions and prescriptions.
• Manage patient tracking and communications.
• Follow procedures and complete required checklists.

Skills

Interpersonal skills

Customer service

Medical terminology

EKG monitoring

Data entry

Time management

Education

High School Diploma or equivalent

Tools

EHR software

Microsoft Office

Job description

Job Summary

The Patient Care Coordinator functions as an intricate part of a high quality, efficiency driven medical team. Duties will be similar as those required of an Emergency Room Tech in a hospital Emergency Department. The PCC helps create a positive patient experience. The PCC helps support patient complaints similar to those in an ER Room to include chest pain, abdominal pain, injuries, fractured bones, etc.

The Patient Care Coordinator functions as an intricate part of a high quality, efficiency driven medical team. Duties will be similar as those required of an Emergency Room Tech in a hospital Emergency Department. The PCC helps create a positive patient experience. The PCC helps support patient complaints similar to those in an ER Room to include chest pain, abdominal pain, injuries, fractured bones, etc.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deliver patient care to a variety of patients (fast track, med/surg and critical care).


• Perform quality splinting, dressing applications, and wound care.


• Performance of EKG’s/cardiac monitoring with recognition of basic arrhythmias.


• Assist in procedure set-up (i.e., IandD, suture, vaginal exam, Lumbar puncture, chest tube, etc.).


• Perform accurate triages and discharges of patients of all ages.


• Turn over rooms per protocol (based on patient diagnosis).


• Communicate positively with all team members and patients.


• Manage the patient tracking system.


• Professionally and reasonably delegate to team members (front staff and radiology).


• Work independently in a fast-paced environment.


• Accurately input patient discharge instructions and prescriptions into computer software.


• Successfully participate in Proficiency Testing as directed.


• Successfully complete drug screening collection class.


• Completes routine checklists (daily, monthly, etc.) as assigned.


• Utilize organizational specific software to reference patient records and organizational protocols.


• Follow the information security policy and management system, contributing to its effectiveness, and actively reporting on its performance.

Qualifications

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Required Education

• High School Diploma or equivalent.

Required Experience

• One (1) year’s experience.

Required Licenses and Certifications

• BLS certified.

Required Knowledge, Skills, And Abilities

• Ability to work during the week from 9am-7pm; weekend days from 9am-4pm.


• Successfully pass a background and drug test.


• Demonstrated ability to build relationships with patients and employees and help support a culture of passion and enthusiasm.


• Ability to prioritize tasks, manage changing priorities.


• Attention to detail, attentiveness, computer skills, ability to follow written procedures.


• Basic math calculations, independent decision making.


• Interaction with others using tact and professionalism.


• Problem solving.


• Reading comprehension, verbal communication.


• Writing composition.

Preferred Qualifications

• One (1) year previous related experience (Paramedic, EMT, ER Technician).


• Paramedic or EMT experience is experience.

Financial Responsibilities

This position does not currently have financial responsibilities.

Budget Responsibilities

This position does not currently have budget responsibilities.

Languages

• Advanced English is required.


• Spanish and Creole are preferred.

Travel

Up to 30% travel to support clinic operations across the market. Travel may include coverage at other clinic locations, trainings, meetings, and other operational needs as they arise.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Bending at the waist: 34-66% (Frequent); Color determination: 67-100% (Constant); Firm grasping, lift/carry up to 50lbs (Frequent); Near acuity, Listening: 687-100% (Constant); Push/pull up to 50lbs.: 34-66% (Frequent); Reach above the shoulders, Sitting: 1-33% (Occasional); Reach straight out or below the shoulders, Repetitive hand/wrist work: 67-100% (Constant); Speaking, squatting/sitting, standing (moving about/stationary): 34-66% (Frequent); Twisting/turning at the waist, use of mouse and keyboard: 67-100% (Constant); Work in excess of 40 hours: 1-33% (Occasional).

Environmental Conditions

Exposure to automated machinery: 67-100% (Constant); Exposure to chemicals: 34-66% (Frequent); Interaction with customers, teamwork, works in laboratory setting: 67-100% (Constant); Independent work: 34-66% (Frequent).

Physical/Environmental Activities

Please confirm for the following questions if these working conditions are encountered Occasionally (1-33% of time on the job), Frequently (34-66% of time on the job), Constantly (67-100% of time on the job), or Not Applicable N/A

• Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally (1-33% of time on the job)


• May be exposed to outdoor weather conditions of cold, heat, wet, and humidity. Not Applicable N/A


• May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists. Not Applicable N/A


• Must be able to ascend and descend ladders, stairs, or other equipment. Not Applicable N/A


• Subject to exposure to hazardous material. Not Applicable N/A