EMT-B - Urgent Care

ConvenientMD; Ludlow (MA); On-site; USD 23,612 - 37,181; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) match after one year of service

Access to primary care services

Job summary

ConvenientMD is seeking a dedicated EMT-B to join our urgent care team in Ludlow, Massachusetts. This role offers EMTs the opportunity to enhance their clinical skills while providing excellent patient care in a collaborative environment.

Ideal candidates will possess an EMT license, effective communication skills, and a passion for patient interaction. The position includes a wide range of benefits, ensuring a supportive workplace for all team members.

Qualifications

• Must be a nationally certified EMT with at least one year of experience.
• BLS certification from recognized organizations is required.
• High school diploma or GED is required.

Responsibilities

• Engage with patients, addressing inquiries regarding their medical conditions.
• Conduct preliminary evaluations to triage patients accurately.
• Document patient information accurately and maintain EHRs.

Skills

Patient interaction

Basic Life Support (BLS)

Effective communication

Technical proficiency

Education

High school diploma or GED

EMT certification

Tools

Microsoft Office Suite

EHR systems

Job description

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

Opportunity

ConvenientMD is seeking a dedicated EMT-B to join our growing healthcare team, delivering exceptional urgent care to patients across New England. This role offers a unique opportunity for EMTs to expand their clinical skills, working closely with providers and clinical staff to deliver high-quality patient care.

In this position, you will play a critical role in a collaborative environment that prioritizes professional growth, teamwork, and the ability to make a real impact on patients' lives. If you’re a skilled and compassionate EMT ready to take your career to the next level in a fast‑paced urgent care setting, we encourage you to apply!

Your Impact

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance and information regarding their medical conditions, treatment plans, and medications.
  • Explain prescribed medications, including dosage instructions and potential adverse reactions.
  • Offer guidance on lifestyle modifications, preventive healthcare measures, and follow‑up care.
  • Address patient questions and concerns to ensure they have a clear understanding of their health status and treatment options.
• Clinical Responsibilities: Support clinical operations and patient care.
  • Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
  • Perform basic clinical procedures such as taking vital signs, obtaining medical histories, and assisting with minor medical procedures.
  • Document patient information accurately, maintaining electronic health records (EHRs) in compliance with privacy regulations.
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care.
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates.
  • Collaborate with providers on discharge plans and may help with discharge.
  • Welcome and support the training of new team clinic team members.

Required Availability

• Must be able to work 12‑hour shifts in consecutive and or non‑consecutive days:
  • For full‑time: Must be able to work three (3) 12‑hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
  • For part‑time: Must be able to work two (2) 12‑hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
  • For per diem: Must be able to work four (4) 12‑hour shifts per month, ideally working one (1) shift each week.
• Flexibility to work nights, weekends, holidays.
• If needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which may occur outside of your primary clinic within a one (1) hour commute.

Who You Are

• Education: High school diploma or GED required.
• Certification or demonstrated prior experience: Nationally certified and licensed EMT with at least one (1) year as an EMT.
• Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.
• Compassionate, authentic, and patient focused: Support patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic.
• Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn Experity as well as other business systems.

Bonus Qualifications

• 1‑2 years of patient triage experience in an urgent care or emergency department preferred.

Pay Transparency

In order to maintain equity among team members, ConvenientMD has established defined hourly pay ranges for each role. Individual pay is determined based on a variety of factors, including but not limited to location, years of relevant experience, current market conditions, and budget considerations. The pay range listed reflects the potential compensation for this role within this region. Final compensation is determined at the conclusion of the interview process. If your desired compensation falls within the listed range, we encourage you to apply and learn more.

Hourly Pay Range for this Position

$17.14 – $26.99 USD

Benefits

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to our team members and their families.
• Extensive benefit offerings including health, dental, and vision coverage, company‑paid short‑term disability, and optional pet insurance.
• 401(k) match after one year of service.
• Access to our primary care (depending on location).
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more.

Equal Employment Opportunity

We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.