EMS System Status Management Coordinator

Ambulnz PA LLC; King of Prussia (PA); On-site; USD 41,328 - 46,838; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid Time Off (PTO)

401k

Weekly pay

Night shift differential

Job summary

Ambulnz PA LLC is seeking an EMS System Status Management Coordinator in King of Prussia, PA. This full-time role involves coordinating EMS operations, answering calls, and ensuring efficient service delivery while maintaining a professional demeanor.

The ideal candidate should have a high school diploma or GED, four years of experience, and hold EMT or EMD certification. The position offers competitive pay and contributes to a proactive healthcare environment.

Qualifications

• High school diploma or GED is required.
• Four years of experience in administrative or technical support is necessary.
• EMT or EMD certification is mandatory.
• Paramedic certification is preferred.
• ACLS and PALS certification required for Paramedics.

Responsibilities

• Coordinate the daily operation of the regional EMS system.
• Answer calls from field units and record information.
• Track EMS units and ensure service delivery.
• Maintain professional demeanor at all times.
• Administer inter-facility transfers.

Skills

Customer service

Communication skills

Medical terminology knowledge

Radio operations

Education

High school diploma or GED

Job description

EMS System Status Management Coordinator

Title: EMS System Status Management Coordinator
Pay Rate: $30.00 - $34.00 per hour, based on experience
Location: King of Prussia, PA
Employment Type: Full-time (Days, Mid-shifts, Nights)
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off (PTO), Weekly pay, 401k, Night shift differential

About Ambulnz by DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four‑wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI‑powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities

• Coordinate the daily operation of the regional EMS system
• Answer incoming radio and phone calls from field units, conducting appropriate computerized searches or related services on behalf of field units or callers
• Record information obtained via telephone or radio in CAD or appropriate databases
• Coordinate daily deployment of EMS units within the assigned program
• Track EMS units logged in and available for calls; communicate with units to ensure optimal service delivery and availability for the next call
• Confirm unit accountability in CAD
• Follow the System Status Management posting plan
• Monitor units time on task to ensure efficiency of service
• Track in CAD out‑of‑service time, fueling, pickups, supply restocking, vehicle issues, human factors or other status changes when applicable
• Administer and facilitate inter‑facility transfers
• Monitor program for compliance with management goals and objectives
• Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co‑workers, supervisors, and/or the public
• Receive, prioritize, and dispatch calls in CAD system
• Provide top tier customer service to medical facilities, the public, and our EMTs
• Gather and verify billing information including full patient demographics, insurance information, eligibility, and authorization required by insurance, medical necessity, and payers
• Maintain professional demeanor in office and while on the phone with customers
• Display knowledge of appropriate medical terminology and conditions
• Deliver excellent verbal communication skills
• Perform other duties as required/assigned

Qualifications

• High school diploma or general education degree (GED)
• Four (4) years of progressively responsible experience in administrative or technical support
• EMT or EMD certification required
• Paramedic certification preferred
• ACLS and PALS required for Paramedics
• Ability to obtain unrestricted Bucks and Montgomery EMS Region Medical Command Status
• National Incident Management Systems (NIMS) courses IS 100, 200, 700, 800
• Valid Driver's License (minimum of 2 years) and acceptable driving record preferred
• Critical care experience strongly preferred

EEO/AAP Statement

DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.