EMS Facilitator at Melrose-Wakefield Hospital

ADP, Inc.; Arlington (MA); On-site; USD 34,000 - 47,000; Full time

Job summary

Armstrong Ambulance Service in Arlington, MA, seeks an EMS Facilitator to coordinate patient transport at Melrose-Wakefield Hospital. This onsite role ensures timely ALS, BLS, or wheelchair transports and handles booking, paperwork, and communications with hospital staff and families.

The facilitator will manage prior authorizations, insurance questions, and payments while partnering with EMS and hospital teams to optimize transport patterns.

Qualifications

• Healthcare experience preferred but not required.
• Certification in Basic Life Support (CPR).
• Valid motor vehicle operator license and driving history.
• Pass a CORI background check.
• Pass a drug screen and lift test.
• Commitment to exemplary customer service.

Responsibilities

• Manage medical transportation needs for patients within the facility.
• Assist staff with booking appropriate transportation and paperwork.
• Coordinate patient priorities with hospital staff and dispatch.
• Communicate updates with hospital staff, patients and families.
• Answer clinical, logistical, or insurance questions about transportation.
• Provide excellent customer service to patients, families and staff.
• Solicit feedback from hospital staff and relay to EMS leadership.
• Coordinate with EMS and hospital management to improve efficiency.
• Ensure insurance requirements and prior authorizations are completed.

Skills

Customer service

Communication

Organization

Teamwork

Background check

Drug screen

Lift test

Education

Basic Life Support CPR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

EMS Facilitator at Melrose-Wakefield Hospital

Full Time Arlington, MA, US

30+ days ago Requisition ID: 1107

Salary Range: $25.00 To $34.00 Hourly

The EMS Facilitator will be located onsite at one of our partner hospitals to manage patient medical transportation needs and is responsible for ensuring that each patient receives on time and appropriate ALS, BLS, or wheelchair van transportation.Responsibilities include booking calls into our medical dispatch system, gatheringnecessarypaperworkforeachtransfer,workingwithhospitalstafftoprioritizepatienttransports,ensuring prior authorization for insurance, securing payment,and communicating transport times or other updates with hospital staff, patients, and the patients’ families.The EMS Facilitatorwill be thepoint person to helpanswer any clinical,logistical,or insurance questions abouteach patient’s medical transportation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages medical transportation needs for patients within the specified healthcare facility.
• Assistshospitalstaffwithbookingappropriatemodeoftransportationandgatheringnecessary paperwork.
• Coordinatespatientprioritieswithhospitalstaffandmedicaltransportationdispatchcenter.
• Communicatestransportationupdateswithhospitalstaff,patientsandpatients’families.
• Answersclinical,logistical,orinsurancequestionsregardingmedicaltransportationfrompatientsor their families.
• Providesexcellentcustomerservicetopatients,theirfamilies,andhospitalstaff.
• Solicitsregularfeedbackfromhospitalstaffandcreatesastructuredfeedbackloopwithmanagement and EMS operations.
• CommunicateseffectivelywithEMSagencies,physicians,andotherhealthcareproviders.
• Actsasthesubjectmatterexpertonthefacilityneedsandtransportpatterns.
• WorkswithEMSandHospitalManagementteamstoimproveefficiencieswithinthehospitalsystem.
• UnderstandsandassistsstaffwithfollowinginsuranceprocessesandmeetingrequirementsforMass Health, Medicare, and Managed Care plans.
• Works with hospital staff to complete prior authorization/insurance requirements
• Secures payment when necessary prior to transport.

COMPANY STANDARDS:

• Performsalldutiesinasafe,courteous,confidentialandprofessionalmanner.
• Maintainsapositiveandprofessionalimagebybeingwellgroomedandproperlyattiredatall times.
• Maintainsresponsereadinessconsistentwithcompany’sresponsecriteria.
• Mentors,trains,andencouragesfellowstaffasneededtohelpthemattaintheirfullpotential.
• Completes all reports legibly, accurately, and on a timely basis.
• MaintainsconfidentialityofallcustomerandArmstronginformation.

PATIENT PRIVACY:

• EmployeesareexpectedtoprotecttheprivacyofallpatientinformationinaccordancewithCompany policies, procedures, and practices, as required by Law, and in accordance with general principles of professionalism as a health care provider.
• Employees may access protected health information and other patient information only to the extent thatitisnecessarytocompletejobdutiesandmayonlysharesuchinformationwiththosewhohave a need to know specific patient information to complete their job responsibilities related to treatment, payment, or other company operations.
• Employeesareencouragedandexpectedtoreport,withoutthethreatofretaliation,anyconcerns regardingthe company’s policiesandproceduresonpatient privacyandanyobserved practicesin violation of that policy to the designated management personnel.

QUALIFICATIONS:

Toperformthisjobsuccessfully,anindividualmustbeabletoperformeachessentialdutysatisfactorily.The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Healthcareexperiencepreferredbutnotrequired.

Qualifications

• CertificationinBasicLifeSupportCPR
• Validmotorvehicleoperatorlicensewithsatisfactorydrivinghistory
• CandidatemustpassabackgroundcheckincludingCORI
• Candidatemustpassadrugscreenandlifttest
• Commitmenttoprovidingexemplarycustomerservice

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must:

• Abilitytoliftandmaneuver125poundswithassistanceandwithoutdifficulty
• Abilitytowalkupanddownstairswithoutdifficulty
• Abilitytoliftandcarry125poundsupanddowntwoflightsofstairswithassistanceandwithout difficulty
• Abilitytosit,stand,andkneelforlongperiodsoftime
• Abilitytowalkwithoutdifficultyandwithoutaffectingtheimmediateperformanceofjob-relatedduties

Armstrong Ambulance Service is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.