EMS Dispatcher: 24/7 Response & Care Champion

Socket.dev; Denver (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Blue Cross healthcare plans

Paid time off accrual from day one

Generous benefits package

Job summary

Socket.dev in Denver is seeking a dedicated EMS Dispatch Associate to gather emergency information, update CAD, and strategically deploy resources for 24/7 operations.

You will communicate with field units via radio and phone, uphold HIPAA confidentiality, and ensure safety and service across the Denver Metro area. Strong communication and multitasking skills are essential.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Quick learner and ability to multi-task in a fast-paced environment.
• Outstanding customer service.
• Highly motivated with strong problem-solving skills.
• Elevated level of initiative and the ability to make sound decisions independently.
• Medical knowledge and field experience in a Denver Metro EMS system.
• Able to pass a Background check.

Responsibilities

• Gather emergency and non-emergency related information in a timely manner and ensure CAD is updated appropriately.
• Strategically deploy resources.
• Communicate effectively and courteously with all field units via radio and phone to ensure safety and service is maintained.
• Maintains confidentiality regarding any patient information in accordance with HIPAA regulations, as well as any sensitive company and employee information.
• Have a strong understanding of Denver Metro geography.
• Maintain an elevated level of customer service.
• Effectively communicate with 911 dispatch centers.

Skills

Communication skills

Multi-tasking

Customer service

Problem solving

Initiative

Education

High school diploma

Tools

CAD systems

Job description

Job Description:

We are a heart-centered organization, whose mission is to provide peace of mind to our patients and healthcare partners, while seeing to the needs of our people, the planet, and our stakeholders.

We hire dedicated people, use only state-of-the-art equipment, and build partnerships with healthcare providers interested in quality of medicine, compassionate care, and transparency. We foster entrepreneurial spirit, cultivate shared responsibility, and provide excellence—while never forgetting to have fun in the process. Our culture is focused on maintaining the feel and dynamics of a small family-oriented company while being supported by the most experienced management team in the region.

We are looking for someone who is ready for an intriguing development opportunity who has had EMS field experience and is looking to branch out and learn something new. We are a 24-hour operation so availability must include nights, weekends, and holidays. We offer you a choice of four Blue Cross healthcare plans and we make a generous contribution to your benefits. Paid time off starts accruing the day you begin working.

Our dispatch team is the first point of contact for our customers, great care starts with you!

Responsibilities

Gather emergency and non-emergency related information in a timely manner and ensure CAD is updated appropriately

Strategically deploy resources

Communicate effectively and courteously with all field units via radio and phone to ensure safety and service is maintained

Maintains confidentiality regarding any patient information in accordance with HIPAA regulations, as well as any sensitive company and employee information

Have a strong understanding of Denver Metro geography

Maintain an elevated level of customer service

Effectively communicate with 911 dispatch centers

Requirements

Must Be 18 Years of Age

High school or equivalent

Excellent written and verbal communication skills

Quick learner and ability to multi-task in a fast-paced environment

Outstanding customer service

Highly motivated with strong problem-solving skills

Elevated level of initiative and the ability to make sound decisions independently

Medical knowledge and field experience in a Denver Metro EMS system

Able to pass a Background check

Experience:

EMT/Paramedic: 1 year (preferred)

Public Safety Dispatching: 1 year (preferred)

We appreciate you taking the time to apply for the Dispatcher position at Apex Paramedics!