Empowering Fashion Sales Associate - Customer Experience

KnitWell Group; Durham (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Merchandise discounts

Professional development

Community partnerships

Job summary

Soma in Durham, NC is seeking a Sales Associate to welcome customers and deliver a personalized, brand‑driven shopping experience. You will share product knowledge, foster genuine connections, and guide customers through an omnichannel journey.

Join a team that values hospitality, operates with ownership, and supports growth across our brands. This role includes evenings, weekends, and holiday availability in a store setting at The Streets at Southpoint.

Qualifications

• Passion for the brand, fashion, and empowering confidence.
• Flexible availability including nights, weekends, and holidays.
• Team player with ownership and initiative.
• Ability to learn new processes and tools.
• Strong interpersonal and communications skills.
• Must be at least 16 years old for select states or 18+ for others.
• Ability to bend, reach, stretch for products and lift up to 50 pounds.

Responsibilities

• Deliver a customer-centered experience reflecting our hospitality.
• Initiate authentic conversations to understand needs and provide personalized service.
• Create a seamless omnichannel experience using available tools.
• Educate customers about brand loyalty benefits.
• Contribute to store performance by meeting personal goals.
• Assist with merchandising, inventory replenishment, and store organization.
• Maintain a visually inspiring store environment in line with brand standards.
• Foster teamwork and collaboration to support a positive work environment.

Skills

Customer service

Team player

Ownership & initiative

Interpersonal skills

Adaptability

Job description

Soma in Durham, NC is seeking a Sales Associate to welcome customers and deliver a personalized, brand‑driven shopping experience. You will share product knowledge, foster genuine connections, and guide customers through an omnichannel journey.

Join a team that values hospitality, operates with ownership, and supports growth across our brands. This role includes evenings, weekends, and holiday availability in a store setting at The Streets at Southpoint.