Employment Support Specialist

Florida Gulf Coast University; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

Florida Gulf Coast University is seeking an Employment Support Specialist to oversee on-campus employment processes, analyze workflows, and collaborate with university partners to ensure accurate hiring transactions. The role involves initiating and completing a high volume of employment transactions for hiring managers, guiding policy compliance, and providing Workday user support.

Strong organizational and communication skills are required, with experience in Microsoft Office and familiarity

Qualifications

• Requires a high school diploma and four years of relevant full-time experience.
• Experience with Workday or similar HR systems preferred.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Initiates and completes a high volume of employment transactions for hiring managers.
• Evaluates incoming employment information against best practices.
• Ensures employment processes are completed accurately and timely.
• Provides Workday user support and guidance on processes.
• Collaborates with university hiring managers to navigate student, adjunct, and OPS hiring.

Skills

Analytical thinking

Interpersonal skills

Team collaboration

Problem solving

Education

High school diploma

4 years full-time related experience

Tools

Workday

Microsoft Office

CRM systems

Job description

Job Summary

The Employment Support Specialist ensures effective oversight and support of on-campus employment procedures through analysis and collaboration. Responsible for initiating and accurately completing a high volume of employment transactions. Provides technical and administrative support by engaging with university partners and employees. Works with managers and business partners from various departments to streamline employment processes and ensure best practices are followed for accurate outcomes. FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here.

Typical Duties

• Initiates and completes a high volume of employment transactions on behalf of hiring managers.
• Evaluates incoming employment information against best practices.
• Ensures employment processes are completed accurately and in a timely manner.
• Works with hiring manager to resolve issues.
• Collaborates with University hiring managers to navigate and complete employment processes for student, adjunct, and other OPS temporary on-campus hiring and employment activities.
• Initiates hiring processes requiring collaboration with third‑party vendors, including out‑of‑state and contingent workers.
• Provides consultation and assistance to hiring managers and employees on hiring policies and procedures.
• Provides technical assistance and user support on Workday business processes.
• Assists with the development and implementation of audit tools to ensure accurate and current data in Workday.
• Monitors the effectiveness and efficiency of Workday business processes related to employment and hiring.
• Continuously seeks opportunities for increased efficiency and makes appropriate recommendations for process improvements.
• Assists in representing the University at on‑campus or off‑campus career fairs and other networking events as needed.

Other Duties

Other job‑related duties as assigned. Supports front desk operations as needed.

Required Qualifications

• This position requires a high school diploma and four years of full‑time experience directly related to the job functions.
• Relevant full‑time experience.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications

• Work experience in a higher education setting.
• Experience using Workday Recruiting.

Knowledge, Skills, & Abilities

• Proven ability to think strategically and approach challenges with creativity.
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
• Strong interpersonal skills and experience working effectively across teams.
• Knowledge of federal and state employment laws and regulations.
• Knowledge of and ability to apply human resources principles, concepts, and practices.
• Excellent interpersonal, verbal and written communication skills.
• Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines.
• Ability to work successfully as both a member of a team and independently with minimal supervision.
• Ability to work collaboratively and professionally with staff, faculty, students, and the community in a service‑oriented environment.
• Ability to analyze and solve problems, draw valid conclusions, and/or develop appropriate alternatives where applicable.

Institutional Values & Behavioral Expectation

In this role, the successful candidate will be expected to: Seek out new approaches to improve outcomes; remain open for feedback and new ideas. Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables. Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

Pay Grade

Pay Grade 15

FGCU Overview

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

FGCU is a dynamic, student-centered institution located in Southwest Florida. We're dedicated to academic excellence, innovation, and community engagement. As a member of our faculty or staff at FGCU, you'll find a supportive environment where your work makes a real impact - on campus and beyond. Explore exciting opportunities to grow your career while shaping the future with us.