Employment Services Specialist (Northeast)

Equus; El Paso (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

Equus in El Paso, TX, is seeking an Employment Services Specialist (Northeast) to welcome job seekers, manage front-line assistance, and guide visitors through digital check-in and scheduling across in-person and virtual access points. This onsite role supports workforce-center operations and coordinates with boards to translate needs into hiring solutions.

The position requires a high school diploma (Bachelor’s preferred), 1–2 years in workforce or customer service, and proficiency with

Qualifications

• Education: High school diploma or equivalent; Bachelor’s preferred.
• Credentials: Certified Workforce Development Professional credential preferred.
• Experience: One to two years workforce or customer service experience.
• Skills/Abilities: Customer service, labor exchange, employer interaction.

Responsibilities

• Welcomes job seekers and visitors with clear, friendly front-line assistance.
• Supports digital check-in and scheduling across in-person and virtual access points.
• Directs customers to appropriate services and staff to ensure smooth flow.
• Assists customers with navigating digital tools, resources, and self-service options.
• Documents services and outcomes in Work in Texas; assists with referrals and labor exchange activities.

Skills

Customer service

Labor exchange

Employer interaction

Education

High school diploma or equivalent

Bachelor’s preferred

Certified Workforce Development Professional credential preferred

Tools

Work in Texas

Job description

Employment Services Specialist (Northeast)

• Full-time
• Job Title: Customer Service Representative (CS8 607)
• State Location: TX
• Compensation: USD 18 - USD 21 - hourly

About Us

The Dynamic Difference

We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.

Who We Are

A National Leader in Workforce Solutions

We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Welcomes and assists job seekers by providing front-line customer service,supporting digital check-in processes, and ensuring smooth customer flow throughout the workforce center to deliver a high-quality, empowering customer experience. Provides universal employment services and laborexchange support to both job seekers and employers by partnering with Board Business Services and workforcesystem partners to translate workforce needs into effective hiring and employment solutions.
This position is on-site and requires a regular in-office presence.

Essential Job Functions:

• Welcomes job seekers and visitors, providing clear and friendly front-line assistance
• Supports digital check-in and scheduling processes across in-person and virtual access points
• Ensures smooth customer flow throughout the center by directing customers to appropriate services and staff
• Assists customers in navigating digital tools, career resources, and self-service technology
• Partners with Board Business Services to identify workforce needs and translate them into actionable hiring solutions
• Documenting services in Work in Texas
• Provides basic guidance on workforce center services and next-step options, including career pathway and education information
• Supports accessibility by assisting with accommodations and use of assistive technology as needed
• Maintains a professional, welcoming, and customer-focused environment at all times
• Reinforces Extreme Customer Service behaviors in all interactions
• Maintains and manages job postings, referrals, and labor exchange activities within Work in Texas (WIT)
• Supports Board Business Services by coordinating candidate referrals, explaining available workforce programs, and assisting with recruitment strategies for employers
• Provides Wagner-Peyser labor exchange services in alignment with state and federal requirements
• Assists with Rapid Response activities, hiring events, and job fairs
• Delivers walk-in, scheduled, and virtual employment services to customers
• Maintains ongoing engagement and follow-through with both job seekers and employers to support placements and retention
• Coordinates with internal staff and partners to ensure employer and job-seeker needs are met efficiently across programs and funding streams
• Documents services, employer contacts, referrals, and outcomes in required workforce systems

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate.

Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Qualifications:
Education: High school diploma or equivalent; Bachelor’s preferred
Credentials: Certified Workforce Development Professional credential preferred
Experience: One to two years workforce or customer service experience
Skills/Abilities: Customer service, labor exchange, employer interaction

Position requires strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment. Experience working within the Work In Texas system preferred. Successful completion of a basic IT skills assessment is required.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

We offer a comprehensive benefits package that includes health, dental, life, and disability insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].