Employment Services Specialist

SmartRecruiters, Inc.; El Paso (TX); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) retirement plan

Flexible spending accounts

Tuition assistance

Job summary

SmartRecruiters, Inc. in Texas is seeking an Employment Services Specialist (ESS) to deliver front-line workforce center services.

The role focuses on assisting job seekers and employers with universal employment services and labor exchange activities, on-site at the center. The ESS will manage digital check-in, guide job seekers, and coordinate referrals to match workforce needs, while supporting accessibility and providing clear customer service.

Qualifications

• Education: High school diploma or equivalent; Bachelor's preferred.
• Credentials: Certified Workforce Development Professional credential preferred.
• Experience: One to two years workforce or customer service experience.
• Skills/Abilities: Customer service, labor exchange, employer interaction.

Responsibilities

• Welcomes job seekers and visitors, providing clear and friendly front-line assistance.
• Supports digital check-in and scheduling processes across in-person and virtual access points.
• Ensures smooth customer flow throughout the center by directing customers to appropriate services and staff.
• Assists customers in navigating digital tools, career resources, and self-service technology.
• Provides universal employment services to job seekers, including résumé assistance and job search support.
• Partners with Board Business Services to identify workforce needs and translate them into actionable hiring solutions.
• Documents services in Work in Texas.
• Provides guidance on workforce center services and next steps.

Skills

Customer service

Labor exchange

Employer interaction

Education

High school diploma or equivalent

Bachelor's preferred

Certified Workforce Development Professional credential preferred

Tools

Microsoft 365

Work In Texas

Electronic case management

AI-enabled platforms

Job description

• Job Title: EMPLOYMENT SERVICE R (MIS 998)
• State Location: TX
• Compensation: USD 18 - USD 21 - hourly

Company Description

About Us

The Dynamic Difference

We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.

Who We Are

A National Leader in Workforce Solutions

We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Job Description

Job Title: Employment Services Specialist (ESS)
Reports to: Regional Center Supervisor
Position Classification: Non-Exempt
Wage Range: $18 - $21/hour, $37,440 - $43,680 annually

Primary Objectives of Position: Welcomes and assists job seekers by providing front-line customer service, supporting digital check-in processes, and ensuring smooth customer flow throughout the workforce center to deliver a high-quality, empowering customer experience. Provides universal employment services and labor exchange support to both job seekers and employers by partnering with Board Business Services and workforce system partners to translate workforce needs into effective hiring and employment solutions.

This position is on-site and requires a regular in-office presence.

Essential Job Functions:

• Welcomes job seekers and visitors, providing clear and friendly front-line assistance
• Supports digital check-in and scheduling processes across in-person and virtual access points
• Ensures smooth customer flow throughout the center by directing customers to appropriate services and staff
• Assists customers in navigating digital tools, career resources, and self-service technology
• Provides universal employment services to job seekers, including résumé assistance, job search support, and application guidance
• Partners with Board Business Services to identify workforce needs and translate them into actionable hiring solutions
• Documenting services in Work in Texas
• Provides basic guidance on workforce center services and next-step options, including career pathway and education information
• Supports accessibility by assisting with accommodations and use of assistive technology as needed
• Maintains a professional, welcoming, and customer-focused environment at all times
• Reinforces Extreme Customer Service behaviors in all interactions
• Maintains and manages job postings, referrals, and labor exchange activities within WorkInTexas (WIT)
• Supports Board Business Services by coordinating candidate referrals, explaining available workforce programs, and assisting with recruitment strategies for employers
• Provides Wagner-Peyser labor exchange services in alignment with state and federal requirements
• Assists with Rapid Response activities, hiring events, and job fairs
• Delivers walk-in, scheduled, and virtual employment services to customers
• Maintains ongoing engagement and follow-through with both job seekers and employers to support placements and retention
• Coordinates with internal staff and partners to ensure employer and job-seeker needs are met efficiently across programs and funding streams
• Documents services, employer contacts, referrals, and outcomes in required workforce systems

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate.

Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Qualifications

Education: High school diploma or equivalent; Bachelor's preferred
Credentials: Certified Workforce Development Professional credential preferred Experience: One to two years workforce or customer service experience Skills/Abilities: Customer service, labor exchange, employer interaction

Technology Requirement: Position requires strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment. Experience working within the Work In Texas system preferred. Successful completion of a basic IT skills assessment is required.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage. Bilingual in English and Spanish preferred.

Benefits: We offer a comprehensive benefits package that includes health, dental, life, and disability insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

At the core of our business is a commitment to creating a work environment where all employees have equal access to resources, professional growth, and opportunities. Our Four Cornerstones, paired with our dedication to Extreme Customer Service, guide our efforts to connect with and understand the needs of the communities we serve. We believe that the unique background and experiences within our team enhances our ability to serve our clients and strengthens our workforce. Attracting, developing, and retaining a workforce that reflects the people we serve is essential to our ongoing success.

DWFS/DESI is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, reprisal, or any other characteristic protected by federal, state, or local law.