Employment Services Manager

Life Unlimited; North Kansas City (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

Life Unlimited is seeking an Employment Services Manager to oversee the daily operations of the community employment program. The role ensures program outcomes meet quality standards and staff are trained on agency policies and procedures.

You will lead the Employment Services team, drive improvement, and coordinate with partners and funders. The manager will ensure compliance with licensure standards (DMH, Medicaid, VR, CARF), support billing processes, and supervise the development of client

Qualifications

• Bachelor’s degree in human services, education or business preferred.
• Supervisory experience in disability or employment services preferred.
• Must complete Work Incentive Planner credentials within the first two years.

Responsibilities

• Manage daily operations of the Employment program.
• Ensure outcomes and quality standards are met.
• Provide training on policies and procedures to all team members.
• Oversee DMH, Medicaid, VR billing and accreditation compliance.
• Develop action plans to improve quality and efficiency of services.
• Assign caseloads and supervise Employment Specialists and Job Coaches.
• Prepare and submit monthly and weekly reports on client outcomes.

Skills

Supervisory experience

Team leadership

Policy adherence

Communication

Planning and organizing

Education

Bachelor's Degree in Human Services, Education or Business

Work Incentive Planner credentials within 2 years

Job description

Job Title:?

??????????????????Employment Services Manager?

Department:??

????????????Employment Services?

Reports To:

???????????????Director of Employment Services?

Supervises:???????

?????????Employment Specialist and Job Coach?

FLSA:

?????????????????????????Exempt

SUMMARY?

The Employment Services Manager is responsible for managing the daily operations of the Employment program. The Manager will ensure that program outcomes and quality standards are met, ensure that all team members are adequately trained on agency and program policies and procedures, and that all team members follow such policies and procedures.?

?BASIC FUNCTIONS AND GENERAL RESPONSIBILITIES:?

Responsible for ensuring that the Community Employment program functions with the highest quality standards.????

Assists to ensure program goals and objectives align with the agency’s mission and vision.?

Be familiar with all licensure standards, including the Department of Mental Health (DMH), Medicaid, Social Security/Benefits, Vocational Rehabilitation and CARF.?

Providing oversight and direction for LU Employment Services in accordance with accreditation standards.?

Provides feedback to the team on areas of improvement and deadlines for completion.?

Works with the Employment team to develop action plans that focus on improving the quality and efficiency of services provided.??

Ensures any deficiencies noted from service monitoring, progress notes, and other program teams are addressed and corrected according to recommended deadlines.??

Establish and maintain close working relationships with all stakeholders, including families/guardians, business/employment partners, funders, and referral agencies, and solicits regular feedback for quality improvement.?

Assists Human Resources with internal inquiries as necessary.?

Track and report client progress as they progress through the program as they complete milestones?

Submit monthly reporting to Service Coordinators and VRCs?

Attend client planning meetings?

Assist in assigning caseloads to Employment Specialists and Job Coaches?

Submit accurate DMH and VR billing in the time frame outlined in the program’s policy and procedures?

Submitted weekly written reports on client outcomes to the program Director?

Assist in writing, developing, delivering curriculum for pre-vocational services?

Develop Employment sites for Discovery and Exploration, Trial Work, and other job readiness activities?

Meets strategic planning goals and objectives and outcome measures for the Community Employment program.?

Provides supervision and training for the Job Coaches and Employment Specialists on issues of client employment and goal setting, coaching strategies, and training??

Works with the program director to ensure all services are billed according to schedule.?

Works with Human Resources and Community Employment team to manage/reduce program overtime.?

Ensures staff understand their roles and are held accountable for their objectives and obligations.?

Ensures staff meet training requirements.??

Leads regularly scheduled team meetings to review program issues, discuss program progress, and address program training needs.?

Acts as Job Coach and Employment Specialist during times of program need.

All Other Duties Assigned.?

Physical Expectations?

This position requires extended periods of walking and standing with some periods of sitting – depending on the needs and activities of the individuals supported.??It may require light to heavy lifting and occasional stooping, kneeling, bending, and/or climbing stairs again depending on the needs of the individual supported.??The position will require occasional physical intervention if confronted by a person displaying combative or potentially dangerous behavior.?

?Working Conditions?

Office/home environment with noises from appliances, office equipment, and facility/maintenance team.??May be exposed to blood-borne pathogens and/or infectious diseases.?

?QUALIFICATIONS?

Bachelor’s Degree in Human Services, Education or Business preferred. Supervisory experience, preferably in the field of developmental disability services preferred.???

Must complete classes, pass final exams, and earn credentials to be a Work Incentive Planner within the first two years.

The ideal candidate will have a minimum of five years of experience working in the field of developmental or other disability services and employment services field.?

The ability to effectively and efficiently use computers or mobile devices to input, access, modify, or output information. This includes the ability to quickly access, store and retrieve data.?

Must obtain and maintain training and certification in all required areas such as?Abuse/Neglect, CPR, First Aid, Level I Medication Administration, Positive Behavior?Supports.?

Extensive background in the skills of development, implementation and the writing of individualized support plans?

Must obtain a Class E driver’s license during new hire orientation– must carry minimum coverage applicable by law for auto insurance?