Employment Services Job Developer I (Customized Programs)

Goodwill Industries of San Diego County; El Centro (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Goodwill Industries of San Diego County is seeking an Employment Services Specialist to provide job search and placement support for program participants. You will perform intake, case management, and job retention counseling while coordinating with employers and service partners.

Responsibilities include developing employment opportunities, ensuring successful placements, and maintaining strong client relationships.

Qualifications

• GED or High School education or Certification/License in related field required.
• 1–2 years related experience preferred; GISD SMART goal Training within 90 days of hire.

Responsibilities

• Develops job opportunities for Employment Services participants with companies and organizations.
• Screens, intake, orientation, job search and retention counseling; performs case management and documentation.
• Meets intake, placement, and retention goals as set by CP/BD Manager.
• Arranges interviews and accompanies participants to interviews as needed; connects clients to wraparound services.
• Maintains client relationships for successful completion of assignments and timely submission of paystubs.
• Attends program meetings and builds relationships with community agencies and potential employers.
• Monitors participant activity to ensure quality outcomes and complete files per program and CARF requirements.
• Acts as role model and mentor; upholds professionalism and accountability.
• Promotes teamwork and shares knowledge with colleagues; supports CP/BD Manager strategies.
• Performs other duties while maintaining performance measures.

Skills

Case management

Job development

Counseling

Relationship building

MS Office

Communication skills

Organization

Education

GED or higher education

AA/BA/BS preferred

Certification/License in related field

Tools

ETO database

GISD SMART goal Training

Job description

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

POSITION SUMMARY

Provides job search and post placement retention services to Employment Services program participants and executes related administrative tasks under the direction of the Customized Programs/Business Development (CP/BD) Manager.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statements

• Provides job development to companies and organizations resulting Employment Services participants obtaining long term competitive employment.
• Recruits participants for Customized Programs as designated by the CP/BD Manager. Responsible for prescreening, intake, program orientation, job search and job retention related counseling, all aspects of case management (including thorough and accurate database use to record participant efforts), placement documentation, and addressing participant and employer needs (where allowable) after placement to ensure retention.
• Must meet intake, placement, and retention goals (3 months, 6 months, 9 months, and 1 year or more) as set by the CP/BD Manager.
• Sets up interviews, and/or accompanies participants (as needed) to job interviews. Ensures participants are referred to and utilize wrap around services to overcome any barriers to employment.
• Maintains strong client relationships to ensure completion of job seeker assignments, timely submission of paystubs, and post placement communication.
• Attends internal and external program related educational job development meetings. Develops and maintains strong relationships with community agencies/organizations and potential employers that enhance the ability of program participants to get jobs, and makes presentations to explain and promote Employment Services programs.
• Monitors participant activity to ensure quality learning, and completion of program and work assignments, and quality outcomes. Ensures client files are complete according to both program and CARF requirements.
• Acts as a role model and mentor to program participants by exhibiting professionalism at all times in regards to respectful communication (oral and written) and interactions, job search and retention counseling, keeping scheduled appointments, following through with any agreements with participants, and holding clients accountable to program participation requirements.
• Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed or directed by the CP/BD Manager. Works to implement strategies developed by the CP/BD Manager in order to meet department goals.
• Performs other duties as required while maintaining performance measures as directed by the CS/BD Manager.

SKILLS AND ABILITIES

Education GED or High School education or Certification/License in related field required, AA, BA or BS degree preferred.

Experience One to two years related experience preferred. Must complete GISD SMART goal Training within 90 days of hire.

Computer Skills MS Office Suite. Strong E-mail communication skills. Strong file management or case management skills. Must have ability to learn client tracking software, ETO database.

Certificates & Licenses Must be able to pass all required criminal background checks and become First Aid & CPR certified. Must have a valid CA driver’s license and current insurance, and be able to pass Goodwill’s insurance company requirements for driving on company time. Driver with own vehicle required.

Other Requirements Works under the supervision of and receives work direction from the CS/BD Manager as required. Must understand and be able to work with collaborating agencies and funders.

Amount of Travel Required 50-70%

Work Schedule Normal schedule will be Tuesday - Thursday, 8 a.m. to 330 p.m.