Employment Services Case Manager

Volunteers-of-America; Denver (CO); On-site; USD 29,000 - 32,000; Full time

Job summary

Volunteers of America Colorado is seeking an Entry Level Case Manager 1-Employment Services to deliver employment support services. You will conduct needs-based assessments, provide employment and education opportunities, engage in community outreach, and coordinate program activities to help participants move toward self-sufficiency.

This full-time role requires travel across the Denver metro area; a valid Colorado driver’s license and vehicle use are needed.

Qualifications

• Must hold a Colorado driver’s license and vehicle for work travel
• Experience delivering employment or education opportunities
• Ability to conduct needs-based assessments and program eligibility screening

Responsibilities

• Conduct needs-based and program eligibility assessments.
• Provide employment and education opportunities to participants.
• Engage in community outreach and develop employer partnerships.
• Deliver case management services and coordinate program activities.
• Assist participants with job applications, resumes, and interview preparation.
• Document client interactions and maintain confidentiality.

Skills

Case management

Employment services

Community outreach

Interpersonal communication

Driving/vehicle use

Education

Bachelor’s degree in human services, social work, or related field

IPS Certification (preferred)

Job description

Description

WHAT MAKES VOA SPECIAL?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

Case Manager 1-Employment Services (Entry Level) directs and facilitates the delivery of employment appropriate support services for participant households as indicated by relevant service modalities. Job duties include conducting needs-based and program eligibility assessments, providing employment and education opportunities to participants, engaging in community outreach, providing case management services, and program-wide service coordination. Case Manager 1 (Entry Level) is charged with making demonstrable progress towards obtaining and applying knowledge and experience in field-relevant best practices and standards

Essential Duties and Responsibilities

• Ensures that the participant’s voice is heard, and their ideas play a prominent role in programming.
• Acts as liaison with employers, schools, and businesses to provide participants with appropriate placements; maintains a current list of education and employment opportunities for participants
• Provides participants with information and referrals on suitable career paths based on participants skill qualifications, interests, and experiences
• Assists participants with preparing for job interviews including but not limited to job application assistance, mock job interviews, and preparing resumes and cover letters
• Develops and implements effective coaching strategies to help participants to help participants overcome employment barriers
• Provides case management services to Program Clients.
• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.
• Responsible for understanding and implementing their assigned program according to program funder and Volunteers of America standards and expectations.
• Conducts community-wide outreach to identify eligible participant households presenting substantial barriers to housing stability.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position
• May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Clearly document all client interactions along with required eligibility and demographic information
• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
• Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress towards working in accordance with these practices and standards.
• Performs all other duties as assigned.

Supervisory Responsibilities

• N/A

Working Conditions and Physical Requirements

• Travel throughout the program’s service area is required on a regular basis.
• Must be willing to use vehicle for service provision throughout the metro Denver area.
• Must be able to work in diverse and, at times, uncomfortable environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.
• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds), Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments

Position Type and Expected Hours of Work

• Full-Time
• Work hours may vary but are typically scheduled around a 40-hour workweek designed to fulfill program objectives with occasional overtime requirements.

Location

• Field Office in Denver; travel throughout the Denver Metro region OR

Field Office In Colorado Springs; travel throughout the El Paso County region

Pay Range: $21.00-$23.00/hr

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [e-mail] to begin the Interactive Process.

BENEFITS

• Vacation Time
• Separate Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurances
• Life Insurance
• Accident Insurance
• Employee Assistance/Work Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

Position will Remain Open Until Filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Requirements

Competencies

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models and VOACO’s three strategical critical virtues of HHS (Hungry, Humble, People Smart).

Minimum Qualifications of Position

• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

Preferred Qualifications of Position

• Individualized Placement Services (IPS) Certification

Knowledge and Skills

• Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles.
• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
• Ability to work and thrive within a diverse, multicultural team environment.
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.