Employment Coach - Fox Valley

Goodwill NCW; Menasha (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill NCW in Menasha, WI is seeking a dedicated facilitator to provide individualized coaching and training to participants with diverse abilities, focusing on job-specific and soft skills to meet employment standards.

You will partner with Case Manager and Career Navigator, document progress, and support participants across training sites while maintaining confidentiality and adhering to schedule requirements. A valid driver's license is required for travel to multiple locations.

Qualifications

• High school diploma or equivalent required or preferred.
• 1+ year working with individuals with barriers preferred.
• Strong time management and ability to handle multiple tasks under time constraints.
• Excellent communication and customer service skills with attention to detail.
• Must maintain confidentiality and have a valid driver's license for travel to multiple locations.

Responsibilities

• Provide individualized coaching and training to participants, covering job-specific and soft skills.
• Collaborate with Case Manager and Career Navigator to identify participant strengths and needs to tailor training approaches.
• Coordinate with supervisors and work-site contacts to ensure instructional support aligns with participant requirements.
• Monitor and document participant performance, completing required records and case notes timely.
• Orient participants at new training sites and ensure adherence to site policies and safety guidelines.
• Participate in accrediting, licensing, and funding audit meetings as required.
• Other duties as assigned.

Skills

Coaching

Communication

Time management

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Mission Support Office - Menasha, WI 54952

Position Type: Full Time

Job Shift: Full Time

Who We Are

Goodwill NCW is a nonprofit organization with 28 retail stores across north-central Wisconsin. We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers. Together, we bring our values to life, power our mission of elevating people by eliminating barriers to employment and transform lives through skill building for sustained employment and improved financial stability. Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.

What You’ll Get To Do

• Provides individualized coaching and training to participants with diverse abilities across various settings, focusing on both job-specific and soft skills to meet employment standards.
• Collaborates with Case Manager and/or Career Navigator to identify participants’ strengths, unique needs, interests, and areas for growth to determine the most effective training methods, while utilizing person centered approaches.
• Collaborates and communicates with supervisors, team leaders, work site contacts, and other relevant stakeholders to ensure instructional support aligns with each participant’s requirements.
• Monitors and documents participant performance and behavior, ensuring all required records, including case notes, are completed accurately and within established timeframes.
• Orients participants at new training sites.
• Ensure participants comply with site policies and safety guidelines.
• Participates in accrediting, licensing, and funding audit meetings as required.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent is preferred.
• 1+ year(s) of experience working with individuals with barriers is preferred.
• Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customer service skills and attention to detail.
• Ability to maintain confidentiality.
• A valid driver's license with an acceptable driving record is required to travel to multiple locations.
• Ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned work schedule.

Work Environment

The physical demands described here are representative of those that must be met by a team member to successfully perform the key functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in various environments with extensive team member contact and frequent interruptions. Primary function requires sufficient physical ability and mobility to work in varying settings; to sit or stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry, push and/or pull light to moderate amounts of weight. Verbally communicate to exchange information.