Employment Coach - FL NG ESP Program

Delphi Technologies; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Interactive Government Holdings, Inc. (IGH) seeks an Employment Coach to support the Florida National Guard Employment Support Program. The role focuses on helping Soldiers, Airmen, and families balance civilian work with military service, matching job opportunities with trained candidates.

The Employment Coach will liaise with the Adjutant General’s office and local employers, providing coaching, resume assistance, interview prep, and program navigation. Travel and weekend events are expected.

Qualifications

• Bachelor’s Degree required, preferably in Human Resources, Psychology, Business or Social Science.
• Prior case management or employment services program experience; strong written and verbal communication.
• Knowledge of ESGR programs, USERRA, and DoD directives; ability to interact with employers and service members.

Responsibilities

• Contact unemployed service members and spouses bi-weekly to assess options.
• Provide employment support including coaching, resume writing, interview prep and job search guidance.
• Develop employer outreach and maintain relationships with employers and units.
• Schedule briefings, collect employment data, and track referrals and placements.
• Attend job fairs and ESGR events; coordinate training and outreach activities.

Skills

Coaching skills

Counseling

Communication

Presentation

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data science, and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international program staff and a corporate headquarters located in Springfield, Virginia. We are proud of our ability to shape tomorrow while ensuring all active-duty personnel and reservists can carry out their critical missions and tasks today.

IGH is seeking a qualified, trained and capable individual to serve as an Employment Coach within the Florida National Guard’s Employment Support Program. The Employment Coach will provide employment support to Soldiers, Airmen, and their families, using broad-based knowledge, experience and skills in the areas of military personnel and human resource matters, especially as they relate to balancing civilian employment with military service in the Florida National Guard. The Employment Coach will represent the interest of the Florida National Guard, the Adjutant General’s office, Guardsmen, dependents and employers by matching employer hiring needs with the skills, knowledge and training invested in Florida National Guardsmen. The successful Employment Coach will consistently connect service members with military friendly employers.

Mission

The purpose of the Florida National Guard Employment Support Program is to provide employment opportunities and career options to members of the Florida National Guard and other Reserve Components. The objective of this requirement is to provide Employment Coaches throughout the state of Florida, and to provide technical support to managers, supervisors, members of the National Guard and other Reserve Components, and their dependents as to the benefits and entitlements available through the Employment Support Program and to ensure standardization and continuity of service.

Position Requirements

Major Responsibilities (not all inclusive)

FLESP Employment Coach will contact all unemployed service members and their spouses that are assigned to them on a bi-weekly basis as a minimum. The EC will evaluate each job seeker and present all options available including employments, educations, and apprenticeship positions. They will provide support services to each Job Seeker in finding employment; follow-up and document assistance provided; contact unit leadership to schedule and conduct briefings and obtain employment data; develop and maintain relationships with employers; and update database.

The Employment Coach will provide assistance to members, dependents and veterans of the National Guard and other Reserve Components in the area of employment. National Guard Soldiers and Airmen take precedence.

• Provide support services including coaching, counseling, training and assisting with job searches, interview skills and resume preparation.
• Follow-up and track progress, documenting contact with each client.
• Provide employment opportunities and career options by coordinating the availability of local, state and federal employment resources, and actively referring service members.
• Provide training, instruction, and assistance on topics including job search strategies, resume writing and interviewing techniques.
• Contact unit leadership to schedule and conduct briefings at Guard and Reserve units, advising service members of services provided, gathering employment data and registering individuals interested in receiving assistance.
• Develop, plan and conduct employer outreach, maintaining active communication, developing new relationships, solidifying existing relationships and documenting activities.
• Act as the POC for planning activities and referrals for employment.
• Maintain database of clients (job seekers), employers and units, track communication, referrals, job leads, placements, and other assistance provided.
• Foster and manage a team-work collaboration effort with ESGR representatives.
• Attend Community Events such as Job Fairs and Specialty Events (up to 3 to 4 per month), Yellow Ribbon Reintegration (YRRP) Events, and other ESGR Events (up to 4 per year).
• Document briefings, trainings events, activities, taskings and email campaigns in database.
• Weekend work may be required in support of Guard and Reserve drill weekends. Weekend work will be offset by irregular work schedules during the week to ensure 40 hours of work each week. Work schedules will be arranged in accordance with the needs of the units.
• Other duties as assigned.

Skills and Experience

• Minimum Education: Bachelor’s Degree, preferably in Human Resources, Psychology, Business Management, Business Administration or Social Science.
• Minimum Experience: Prior case management experience or experience with employment services programs, personnel management or human resource experience; Excellent verbal and written communication skills; Knowledge of RC logistics and maintenance programs, operations,
• Military experience is desired but not required: A broad knowledge, experience, and skills in the areas of military personnel, and human resources, especially as they relate to balancing civilian life with military service. Must also demonstrate a working knowledge of all ESP activities and services.

• Proficiency in using Microsoft Office (Word, Excel, and PowerPoint) and Outlook for E-mail communication.
• Strong working knowledge of ESGR programs, USERRA, related DoD directives and instructions and state laws governing the resolution of employer issues and concerns.
• Skill in building and maintaining effective working relationships using tact and diplomacy in interacting with Reserve Component members, employers, volunteers, and other contractor personnel.
• Excellent interpersonal communication, verbal and written communication skills such as resume writing, interviewing and follow-up skills shall be demonstrated.
• Experience in making oral presentations to various size groups.
• Excellent time management skills and ability to handle multiple tasks and priorities.
• Possess strong analytical, problem-solving and organizational skills, with the ability to gather information, apply analytical tools and techniques, synthesize information, make recommendations and provide communication (orally and written).
• Must have strong customer service orientation, be able to maintain a professional demeanor, and work under pressure to handle critical issues in a timely manner.
• Must have a current and valid driver’s license.
• Must be able to pass government background investigation.

At Interactive Government Holdings, Inc. (IGH), health and safety play a vital role in our success. IGH’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.

Interactive Government Holdings, Inc. (IGH) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Full-Time/Part-Time Full-Time

Position Employment Coach - FL NG ESP Program

Open Date 8/27/2026

Location Florida NGB RSP - Jacksonville

This position is currently accepting applications.