Employer Partnerships Coordinator

Beth Israel Lahey Health; Boston (MA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Employer Partnerships Coordinator to join a growing DTE unit within our health system. This hybrid role spans project management, client account support and monthly reporting to help bring self-insured employers into our clinical programs.

You will work with primary care, IT/Epic teams and cross-functional partners, support onboarding of new employer clients, and contribute to pipeline activities and monthly utilization reviews.

Qualifications

• 2 years of experience in a client facing project coordination or account support role.
• Strong organization skills with ability to manage several workstreams.
• Excellent verbal and written communication to represent the health system professionally.
• Proficiency with Microsoft Office, including Excel based reporting and PowerPoint presentations.
• Comfort leveraging AI tools for research and synthesis.
• Curiosity about health care, employer benefits or health policy.

Responsibilities

• Provide support for employer clients, ensuring responsiveness and routing requests to appropriate teams.
• Track utilization, schedules, and service commitments across active accounts.
• Contribute to client-facing materials for monthly utilization reviews; participate in meetings and data review.
• Coordinate with clinical, IT, revenue cycle, and operations teams to support program commitments.
• Support project plans and workstreams across several employer partnerships.
• Identify and elevate risks or timeline slippage to senior leadership.
• Update project tracking tools; document meeting notes, action items, and decisions.
• Support onboarding of new employer clients, coordinating across functional teams internal to the health system.
• Support business development efforts through researching prospective self-insured employers and tracking pipeline activity.
• Assist attendance at events and employer coalition activities.

Skills

Client coordination

Organization

Verbal communication

Written communication

Microsoft Office

Excel reporting

PowerPoint presentations

AI tools

Multitasking

Healthcare/Benefits awareness

Tools

Microsoft Office

Excel

PowerPoint

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

We are building a direct-to-employer (DTE) business unit within our health system. This is a high-priority strategic initiative designed to bring our clinical programs, care management, pharmacy and population health initiatives directly to self-insured employers and other purchasers of health care. This is an early-stage, entrepreneurial environment within a large, established health system - offering a unique opportunity to shape a growing business from the ground up.

We are looking for a motivated, detail-oriented Employer Partnerships Coordinator to join this growing team. This is a hybrid role spanning project management, client account services support, and monthly reporting. This individual will work closely with BILH primary care, IT/Epic teams and will serve as a key operational backbone to this innovative practice as we bring on new clients and scale the business model. As the DTE business grows, there will be meaningful opportunities to expand your scope and grow with the team.

Job Description

Scope of Work

Support of Client and Account Management

• Provide support for employer clients, ensuring responsiveness and routing requests to appropriate teams
• Track utilization, schedules, and service commitments across active accounts
• Contribute to client-facing materials for monthly utilization reviews; participate in meetings and data review
• Coordinate with clinical, IT, revenue cycle, and operations teams to support program commitments

Project Management

• Support project plans and workstreams across several employer partnerships
• Identify and elevate risks or timeline slippage to senior leadership
• Update project tracking tools (e.g., Smartsheet or similar); document meeting notes, action items, and decisions
• Support onboarding of new employer clients, coordinating across functional teams internal to the health system

Business Development Support

• Support business development efforts through researching prospective self-insured employers across the region
• Coordinate scheduling and follow-up for inbound and outbound business development activity; track pipeline activity
• Support attendance at NEEBC events, conferences, and employer coalition events

Requirements

• 2 years of experience in a client facing project coordination or account support role
• Strong organization skills, comfortable managing several workstreams at once
• Excellent verbal and written communication skills, able to represent the health system professionally
• Proficiency with Microsoft Office products, including Excel based reporting and Powerpoint presentations
• Comfort leveraging AI tools for research and synthesis
• Curiosity about health care, employer benefits or health policy

Preferred

• Experience in employee facing programs, employee benefits, health care policy or health care administration

Pay Range

$38.46 USD - $52.88 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled