Employee Support Officer

Skeyes Air Traffic; Town of Belgium (WI); On-site; USD 52,000 - 68,000; Full time

Job summary

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Skeyes is seeking an Employee Support Officer to manage in-company HR processes for a designated group, delivering high-quality first-line HR support and contributing to HR projects within the service.

Qualifications

• Bachelor’s degree or equivalent through experience.
• Relevant experience in HR administration.
• Excellent administration and organisational skills with strong connections.
• Interest in social legislation is a bonus.
• Public sector experience is an asset.
• Fluent in French and Dutch; English a plus.
• Strong Excel skills; proficient in Word and PowerPoint.
• Experience with SP Expert and Easypay, or similar programmes.
• Familiar with HRIS tools.
• Assertive and communicative; able to engage with internal and external contacts.
• Proactive and able to raise service provision.
• Adaptable to changing context.

Responsibilities

• Provide high-quality first-line HR support via HR Contact Centre for staff and managers.
• Answer standard questions by email/ticketing tool/phone; refer to other services when needed.
• Register, follow up and document all inquiries received, handled and referred.
• Draft and update HR processes, work instructions, and FAQs.
• Support HR Business Partners and colleagues; escalate complex issues and propose solutions.
• Participate in HR projects within the service.

Skills

HR administration

Excel

PowerPoint

Word

French & Dutch fluency

English proficiency

HRIS familiarity

SP Expert

Easypay

Education

Bachelor’s degree or equivalent through experience

Tools

SP Expert

Easypay

HRIS tools

Job description

What does an Employee Support Officer do at skeyes?

You manage all in-company administrative HR processes for a specific customer group, for both contractual and statutory staff. This includes, among other things:

• solving complex questions from staff or managers;
• following up, interpreting and applying legislation and regulations;
• collecting, completing and processing staff data;
• checking and following up data in the framework of data hygiene;
• informing and advising staff members;
• developing in-company and external contacts;
• ensuring transparent information flow with a view to optimal cooperation within the service and with other services;
• actively participating in in-company consultations;
• reporting to the Employee Support Team Lead on the files followed up;
• proposing optimisations to existing HR processes/work instructions.

You provide high-quality first-line HR support through the activities of an HR Contact Centre. This includes, among other things:

• answering standard questions from staff members via email/ticketing tool/telephone;
• referring questions if they need to be handled by other services;
• registering, following up and documenting all questions that have been received, handled and referred;
• drawing up and updating processes/work instructions/FAQs on HR topics;
• providing support to the HR Business Partners and other colleagues within the HR department. You will escalate complex issues in a timely manner and propose solutions yourself;
• drawing on your expertise, actively participating in various HR projects within the service.

What makes you our perfect Employee Support Officer?

• you hold a bachelor’s degree or equivalent through experience;
• you have relevant experience in HR administration;
• you excel at administration and organisation and you easily make connections;
• an interest in social legislation is an added bonus;
• work experience in the public sector is an asset;
• you communicate fluently and clearly in French and Dutch, both verbally and in writing. Knowledge of English is a plus;
• you have a thorough knowledge of Excel and are also proficient in Word and PowerPoint;
• experience with SP Expert and Easypay, or similar programmes, is an advantage;
• you are familiar with the use and implementation of HRIS tools;
• you are an assertive and communicative person, able to engage in dialogue with internal and external contacts;
• you want to offer our employees the best possible service and do so in a diplomatic manner;
• you take initiative and help raise service provision to a higher level;
• you are able to deal with a changing context thanks to your adaptability.

In light of the vacancy to which you respond we would like to draw your special attention to the fact that prior to being employed by skeyes candidates have to undergo a security screening which will be carried out by the National Security Authority.

Why work at skeyes?

Our mission is to ensure the safety and efficiency of air traffic, and also to reduce its ecological footprint in order to make it part of a sustainable future. Today, contributing to the development of aviation means playing an economic and social role on a global scale.