Employee Success Coach

Lifetime Assistance, Inc.; City of Rochester (NY); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

No-Premium Health Insurance

Education Support

Paid Training

Career Growth

Work-Life Balance

Caring Culture

Job summary

Lifetime Assistance, Inc. in Rochester, NY is seeking an Employee Success Coach to support workforce development, onboarding, and ongoing learning within Human Resources and Learning & Development.

The role focuses on coaching and delivering trainings to Direct Support Professionals and managers, while creating engaging learning resources and maintaining records. You will drive career pathways with a coaching-focused approach, contribute to curriculum improvements, and coordinate training at

Qualifications

• Bachelor’s degree in HR, Education, Organizational Development, Public Administration, or related field; master’s preferred.
• 5–7 years in workforce development, learning and development, career pathways, or leadership development.
• Experience managing apprenticeship, scholarship, grant-funded, or similar programs.
• Prior supervisory experience.
• Experience in human services, nonprofit, healthcare, or education environments preferred.
• Ability to obtain CPR/First Aid and SCIP-R instructor certifications.
• Strong knowledge of career pathways, leadership development, and workforce development strategies.
• Familiarity with apprenticeship standards, grant compliance, and reporting requirements.
• Ability to lead strategy while collaborating with program design and delivery staff.
• Strong project management, organizational, data analysis, and communication skills.
• Ability to manage multiple priorities, work independently, and collaborate across departments.
• A supportive coaching approach and flexibility to meet diverse employee learning needs.

Responsibilities

• Coach for Success: Support the ongoing development of employees by facilitating focused, solution-based coaching and learning opportunities.
• Facilitate Engaging Training: Lead small- and large-group learning sessions for Direct Support Professionals, managers, and other staff, adapting to learning styles.
• Welcome and Support New Employees: Build relationships and help employees transition from orientation to their work locations.
• Create Learning Resources: Develop presentations, handouts, audiovisual materials, assessments, and surveys.
• Strengthen Training Programs: Contribute to curriculum development and improvements using adult learning best practices.
• Maintain Accurate Records: Document training activities and maintain employee, attendance, and instructor records.
• Support Review Readiness: Partner with management to prepare for certification reviews related to staff training.
• Connect Employees with Development Opportunities: Share relevant workshops, seminars, and continuing education opportunities.
• Bring Training to Our Teams: Provide training at agency locations, with flexible evening or weekend hours.

Skills

Coaching

Training delivery

Curriculum development

Project management

Data analysis

Communication

Leadership development

Mentoring

Education

Bachelor’s degree

Master’s degree preferred

Job description

Lifetime Assistance – Employee Success Coach

Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview

Job Title: Employee Success Coach

Location: Rochester, NY, 14624

Department: Human Resources, Learning & Development

Reports To: Career Pathways Manager

Employment Type: Full-Time, Exempt

Pay Range: $65,000 - $68,000/annual

Why You Should Work for Lifetime Assistance?

• No-Premium Health Insurance: Access comprehensive healthcare without added cost.
• Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
• Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
• Career Growth: Clear pathways to advancement, leadership training, and coaching support.
• Work-Life Harmony: Generous paid time off and supportive scheduling.
• Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.

Your Core Responsibilities

• Coach for Success: Support the ongoing development of employees by facilitating focused, solution-based coaching and learning opportunities tailored to the needs of the setting and the individual.
• Facilitate Engaging Training: Lead small- and large-group learning sessions for Direct Support Professionals, managers, and other staff, adapting your approach to different learning styles and abilities.
• Welcome and Support New Employees: Build relationships, help employees transition from orientation to their work locations, and provide support throughout their first six months.
• Create Learning Resources: Develop and update presentations, handouts, audiovisual materials, assessments, and surveys that support effective learning.
• Strengthen Training Programs: Contribute to curriculum development and improvements using adult learning best practices.
• Maintain Accurate Records: Document training activities and maintain employee, attendance, and instructor records in accordance with agency and state requirements.
• Support Review Readiness: Partner with management to prepare for and participate in certification reviews related to staff training.
• Connect Employees with Development Opportunities: Help share relevant workshops, seminars, and continuing education opportunities.
• Bring Training to Our Teams: Provide training at agency locations, with flexibility for evening or weekend hours as needed.

What You Bring

• A bachelor’s degree in Human Resources, Education, Organizational Development, Public Administration, or a related field; a master’s degree is preferred.
• A minimum of 5–7 years of progressively responsible experience in workforce development, learning and development, career pathways, or leadership development.
• Demonstrated experience managing apprenticeship, scholarship, grant-funded, or similar programs.
• Prior supervisory experience.
• Experience in human services, nonprofit, healthcare, or education environments is preferred.
• The ability to obtain required instructor certifications to teach CPR/First Aid and SCIP-R.
• Strong knowledge of career pathways, leadership development, and workforce development strategies.
• Familiarity with apprenticeship standards, grant compliance, and reporting requirements.
• The ability to lead strategy while collaborating with program design and delivery staff.
• Strong project management, organizational, data analysis, and communication skills.
• The ability to manage multiple priorities, work independently, and collaborate across departments.
• A supportive coaching approach and the flexibility to meet diverse employee learning needs.

Our Mission & Culture

• Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
• Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
• Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.

Equal Opportunity Employer

Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.” — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us