Employee Services Specialist (Mon-Fri 7AM-4PM)

Flagger Force, LLC; Hummelstown (Dauphin County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

401k w/company match

Generous paid time off

On-site fitness facility

Paid holidays

Health savings account

Company paid benefits (long term disa​

Employee assistance program

Tuition and education assistance

Employee appreciation events

Giving back to the communities weserve

Job summary

Flagger Force, LLC is seeking an Employee Services Specialist to provide customer service to internal and external customers, support field employees with career guidance and corrective action, and serve as a liaison across HR, Finance, Technology, Fleet and Risk.

The role emphasizes liaison work, data management, attendance tracking, and participation in orientation and training; the team values integrity, professionalism and a proactive attitude.

Qualifications

• Strong written and verbal communication skills.
• Ability to learn and master internal computer systems and procedures.
• Maintains a positive demeanor in stressful situations.
• Ability to positively influence people to achieve outcomes.
• Steel-toed boots or ability to obtain prior to employment.
• High school diploma or equivalent; ability to master internal systems.
• 1+ years of experience with MS Office products (Word, Excel, PowerPoint, Teams).

Responsibilities

• Maintain understanding of operational workings to assist employees and build rapport.
• Investigate employee issues promptly and escalate as needed.
• Build trust with field employees by following up with issues and providing accurate answers.
• Assist in discipline administration including attendance monitoring and coaching.
• Aide in data management tasks including attendance, time off requests, and records.
• Serve as liaison between field employees and HR, Finance, Technology, Fleet and Risk.
• Attend orientation and training programs and perform special projects.
• Collaborate with OSC, field management and corporate departments.

Skills

Strong written and verbal skills

MS Office experience

Positive demeanor under pressure

Ability to influence people

Steel-toed boots or ability to obtain

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

The Employee Services Specialist position is primarily responsible for providing customer service to both internal and external customers, providing field employees with career support and corrective action, and supporting multiple corporate departments by acting as liaisons.

Responsibilities

• Maintain an understanding of operational workings to be readily available to assist employees and build rapport.
• Investigate employee issues promptly and escalate as needed.
• Build trust with field employees by following up with issues and providing accurate answers.
• Assist in discipline administration including monitoring attendance, coaching field employees and working closely with various leadership to resolve issues.
• Aide in data management tasks including attendance, time off requests, excuse documents, personnel and equipment records.
• Assist employees with various technology requests and escalate issues as needed.
• Act as liaison between field employees and Human Resources, Finance, Technology, Fleet and Risk departments.
• Perform special projects as needed or assigned.
• Work collaboratively with all OSC, field management, and corporate departments.
• Attend company orientation and/or training programs.
• In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks. The employee is also expected to perform such other duties and functions as required.

What Flagger Force Offers:

• Medical, vision and dental insurance
• 401k w/company match
• Generous paid time off
• On-site fitness facility
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Giving back to the communities we serve through paid volunteer time off
• Professional development opportunities

Qualifications

• Strong written and verbal skills.
• Ability to learn and master computer programs and operational procedures.
• Demonstrates ability to maintain a positive demeanor in stressful situations.
• Ability to positively influence people and achieve optimal outcomes.

• Steel toed boots or the ability to obtain prior to employment.

• High school diploma or equivalent Ability to master internal systems

• One (1)+ years experience with Microsoft Office products (Word, Excel, PowerPoint, Teams, etc.)

Preferred experience:

• Two (2)+ years customer service experience

Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.

Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.

Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law

Education

High School Diploma