Employee Services Analyst

SupportFinity™; San Jose (CA); On-site; USD 67,000 - 69,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

The California State University is seeking an Employee Services Analyst to provide integrated personnel transaction, payroll, and benefits support for university staff. You will audit and process employment documents, manage appointments, leaves, and separations, and ensure compliance with CSU policies and bargaining agreements.

You will also maintain records in PeopleSoft HR, PIMS, and MyCalPERS, assist with ACA processes, and prepare reports while upholding data privacy and service quality

Qualifications

• Bachelor's degree or equivalent, with experience in administrative analysis.
• Experience with payroll, benefits, and employee transactions preferred.
• Knowledge of CSU policies and bargaining agreements is a plus.

Responsibilities

• Administer and audit employee job transactions per policy.
• Process appointments, leaves, and separations with compliance.
• Maintain data in PeopleSoft HR, PIMS, and MyCalPERS.
• Support benefits, leave, ACA administration, and reporting.

Skills

HR operations

Payroll processing

Benefits administration

Data integrity

Customer service

PeopleSoft HR

Education

Bachelor's degree or equivalent

Tools

PeopleSoft HR

PIMS

MyCalPERS

Job description

Job Summary

Reporting to the Director, UP Operations and receiving work lead direction from the Payroll/Personnel Transaction Services Lead, the Employee Services Analyst works independently under general supervision to provide integrated personnel transaction, payroll, and benefits administration support for all categories of university employees. The incumbent performs moderately complex duties related to auditing and processing the full range of employment transactions and employment-related documents, including appointments, pay and deduction corrections, leaves of absence, final settlement payments, workers' compensation, and separations; administering employee benefits, retirement, and Affordable Care Act (ACA) processes; maintaining accurate records in PeopleSoft HR, PIMS, and MyCalPERS; resolving routine to moderate issues by researching policies, contracts, and regulations; and participating in special projects in support of University Personnel operations.

Reporting to the Director, UP Operations and receiving work lead direction from the Payroll/Personnel Transaction Services Lead, the Employee Services Analyst works independently under general supervision to provide integrated personnel transaction, payroll, and benefits administration support for all categories of university employees. The incumbent performs moderately complex duties related to auditing and processing the full range of employment transactions and employment-related documents, including appointments, pay and deduction corrections, leaves of absence, final settlement payments, workers' compensation, and separations; administering employee benefits, retirement, and Affordable Care Act (ACA) processes; maintaining accurate records in PeopleSoft HR, PIMS, and MyCalPERS; resolving routine to moderate issues by researching policies, contracts, and regulations; and participating in special projects in support of University Personnel operations.

Key Responsibilities

• Conduct the complete spectrum of tasks related to the administration of employee job transactions in alignment with established policies and procedures.
• Audit and process appointment paperwork for all categories of employees, encompassing new appointments, rehires, updates/corrections, and changes to position, pay, time-base, and funding, ensuring compliance with collective bargaining agreements, CSU policies, and campus procedures.
• Research, analyze, and resolve personnel transaction-related issues ranging from routine to moderate complexity.
• Identify and correct errors and discrepancies on personnel transaction documents; make necessary adjustments or returns documents to initiating departments as required.
• Maintain data integrity and accuracy across PeopleSoft HR and related systems; secure and maintain confidential employee personnel files and records; prepare and submit reports as requested and required.
• Identify opportunities to improve workflow and service delivery; develop recommendations to enhance quality, timeliness, and compliance.
• Assist the Benefits unit with work related to the administration of employee benefits, leave, and retirement programs.
• Investigate and resolve incorrect payments by liaising with the State Controller's Office and preparing corrective documentation; compute gross pay and deductions to determine net pay; facilitate salary advances when a paycheck is unavailable or incorrect.
• Perform Absence Management tasks, including running absence queries, verifying time entries and approvals, monitoring accruals and usage (CTO, vacation, sick leave), excess/deficit balances, and addressing absence-related issues across pay periods.
• Run pay warrants and payroll reports; process FTP transmittals of student and intermittent hours from Time and Labor to the State Controller's Office; complete employment verifications as assigned.

Knowledge, Skills & Abilities

• Thorough knowledge of general HR and payroll methods, procedures, and practices; ability to learn employee health and welfare benefits and leave/retirement administration practices and procedures
• Working knowledge of software applications, including word processing, spreadsheets, and database management
• Excellent customer service and public relations skills; ability to establish and maintain cooperative working relationships in a diverse multicultural environment
• Ability to analyze and interpret technical procedures or regulations; ability to quickly learn and apply a variety of state, federal, CSU, and SJSU policies, procedures, and collective bargaining agreement provisions
• Ability to define problems, establish facts, collect data, draw valid conclusions, and effectively present information when responding to internal and external customers
• Ability to learn and establish expertise with PeopleSoft HR, the State of California payroll system (PIMS), MyCalPERS, and related tools; ability to maintain data integrity and generate reports
• Ability to handle multiple work priorities in a highly detail-oriented environment and meet deadlines
• Ability to establish and maintain business relationships with providers, vendors, insurance carriers, and state agencies

Required Qualifications

• A bachelor's degree and/or equivalent training
• Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications

• Two years of progressively responsible experience performing payroll/personnel transaction processing and/or benefits/leave administration in a high-volume environment
• Experience interpreting and applying CSU policies, collective bargaining agreements, and relevant state/federal regulations
• Experience with PeopleSoft/Oracle HR systems, PIMS, and MyCalPERS; experience preparing ACA-related data and reports
• Demonstrated customer service skills and experience handling sensitive and confidential matters

Compensation

Classification: Administrative Analyst/Specialist - Nonexempt

Anticipated Hiring Range: $5,967/month - $6,208/month (Step 12 - Step 14)

CSU Salary Range: $4,799/month - $6,992/month (Step 1 - Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [e-mail] .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at [e-mail] .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at [e-mail] .

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

About the company

The California State University