Employee Relations Specialist

Gopuff Becomes First Instant Commerce Company; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

401(k)

HSA/FSA

Disability Insurance

Fitness Reimbursement

Employee Discount

Flexible PTO

Group Life Insurance

EAP

Job summary

Gopuff seeks an Employee Relations Specialist to partner with the P&C team, handling complex employee relations matters, investigations, and policy compliance across regions.

This role involves heavy travel (up to 90%), collaboration with Legal and business leaders, and guiding management through performance, disciplinary actions, and policy interpretation while supporting California operations.

Qualifications

• 3-5 years of HR experience, with at least 1 year in Employee Relations and investigations.
• Experience supporting field operations.
• Familiarity with California state employment laws (preferred).
• Strong ability to coach employees and management through complex issues.
• Proven foundation in US employment laws (FMLA, ADA, EEO, Title VII).

Responsibilities

• Conducts investigations of complaints and concerns, including policy violations, working conditions, disciplinary actions, and employee grievances.
• Make recommendations on the appropriate course of action in partnership with stakeholders.
• Document findings and write investigation summaries.
• Coach and advise management through employee relations matters.
• Monitor and ensure compliance with federal, state, and local employment laws.
• Identify emerging employee relations and compliance risks and coordinate with stakeholders to mitigate.
• Lead and participate in community outreach, hiring, and onboarding initiatives in your region.
• Perform other related duties as required.
• Must be willing to travel at least 90% of the time to sites in your region.

Skills

Employee Relations

Investigations

Policy Interpretation

Coaching & Advising

Cross-functional Work

Spanish (preferred)

Education

Bachelor’s degree preferred

Tools

ThinkLP

Google Workspace

Email

Job description

Gopuff is seeking an Employee Relations Specialist to join the People & Culture (P&C) team. In this role, you will serve as a trusted partner and subject matter expert, managing the lifecycle of complex employee relations matters, leading thorough workplace investigations, and ensuring compliance with company policies and employment laws.

You will partner closely with business leaders, the P&C team, and Legal to foster a fair, compliant, and inclusive work environment.

This role requires heavy travel to major markets and locations regionally. You can expect up to 50-75% travel.

What We Offer

• Medical/Dental/Vision Insurance
• 401(k) Retirement Savings Plan
• HSA or FSA eligibility
• Long and Short-Term Disability Insurance
• Fitness Reimbursement Program
• 25% employee discount & FAM Membership
• Flexible PTO
• Group Life Insurance
• EAP through AllOne Health (formerly Carebridge)

Responsibilities

• Conducts investigations of complaints and concerns, including allegations of policy violations, working conditions, disciplinary actions, and employee grievances, including harassment, discrimination, retaliation, etc.
• Make recommendations on the appropriate course of action in partnership with the key stakeholders for Employee Relations issues
• Document findings and write investigation summaries to be maintained in ThinkLP.
• Coach and advise all levels of management through employee relations matters (e.g. performance management, corrective action processes, policy interpretation, conflict resolution, terminations, etc).
• Monitor and ensure compliance with federal, state, and local employment laws, and Identify emerging employee relations and compliance risks and coordinate with appropriate stakeholders to support timely mitigation
• Lead and participate in community outreach, hiring, and onboarding initiatives in your region.
• Perform other related duties as required.
• Must be willing to travel at least 90% of the time to visit sites in your region.

Qualifications

• 3-5 years of HR experience, with at least 1 year in Employee Relations, investigations, and supporting field operations.
• Prior experience supporting California-based operations and familiarity with California state employment laws.
• Bachelor’s degree preferred.
• Professional fluency in Spanish, preferred
• Proven expertise in end-to-end investigation methodologies (interviewing, evidence gathering, summary writing) and a strong foundation in US employment laws (FMLA, ADA, EEO, Title VII).
• Proven ability to effectively coach employees and management through complex and difficult issues, including making recommendations to effectively resolve issues
• Ability to work cross-functionally with various departments
• Able to multitask, prioritize, and manage time efficiently
• Strong interpersonal and communication skills, with the ability to build trust, exercise high emotional intelligence, and handle sensitive, confidential information.
• Strong analytical and conflict-resolution skills, with a track record of making sound, unbiased decisions under pressure.
• Proficiency in computer usage, email, and Google Suite

Compensation

• Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals.
• This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan.
• Base Salary Range: $65,000 - $95,000

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.