Employee Relations Senior Manager

Vertex Inc.; Boston (MA); Hybrid; USD 121,000 - 182,000; Full time

Benefits offered by this job

Hybrid work options

Total Rewards benefits

Company shutdown weeks

Job summary

Vertex is seeking an Employee Relations Senior Manager to advise leaders and partners across HR, Legal, and Compliance in fostering a fair and compliant workplace. You will lead investigations, interpret policies, and scale ER processes with objective, data-driven insights.

You will influence culture, mitigate risk, and deliver analytics dashboards to inform executives, with a hybrid work option and strong total rewards in a regulated environment.

Qualifications

• Bachelor's degree in HR, Business, Psychology, or related field.
• 8–12+ years HR or Employee Relations experience with 3–5 years focus.
• Independent experience conducting complex workplace investigations.

Responsibilities

• Lead and manage complex employee relations matters and investigations.
• Partner with HR, Legal, Compliance, Privacy, and business leaders to resolve sensitive matters.
• Develop dashboards, reporting, and insights on workplace risk and employee experience trends.

Skills

Employee relations

Investigations

Policy interpretation

Stakeholder management

Data reporting

Education

Bachelor's degree

Tools

ServiceNow

Job description

Job Description

Employee Relations Senior Manager

Position Summary

The Employee Relations Senior Manager serves as a trusted advisor and strategic partner to leaders, HR, Legal, Compliance, and employees in fostering a fair, respectful, and compliant workplace. This role leads complex employee relations matters, workplace investigations, and policy interpretation while helping the organization proactively identify and address workforce risks and trends.

The Senior Manager plays a critical role in safeguarding employee experience, ensuring consistent application of policies and practices, and influencing organizational culture through objective, evidence-based decision making. This individual will also help modernize and scale employee relations processes, tools, and reporting to improve operational effectiveness and organizational insight.

Key Responsibilities

Employee Relations & Investigations

• Lead and manage complex employee relations matters involving:
  • Harassment and discrimination complaints
  • Workplace conduct concerns
  • Retaliation allegations
  • Performance and behavioral issues
  • Substance abuse concerns
  • Mental health and wellness-related workplace matters
  • Conflict of interest reviews
  • Other sensitive workplace issues
• Conduct thorough, objective, and timely investigations involving employees, managers, and leaders.
• Gather and evaluate evidence, interview parties and witnesses, determine findings, and develop recommendations.
• Produce comprehensive investigation documentation, reports, and executive summaries that clearly articulate facts, findings, risk considerations, and recommended actions.

Strategic Partnership & Consultation

• Partner closely with HR Business Partners, Legal, Compliance, Privacy, Internal Audit, Ethics, and business leaders to resolve sensitive employee matters.
• Serve as a trusted advisor to managers and leaders regarding:
  • Employment policies
  • Employee conduct
  • Workplace risk mitigation
  • Performance management
  • Corrective action
  • Employee engagement concerns
• Influence decision making by providing balanced, objective perspectives and practical recommendations.

Policy & Compliance

• Interpret and apply company policies while ensuring consistency, fairness, and legal compliance.
• Support policy governance efforts by identifying gaps, recommending enhancements, and contributing to policy development.
• Maintain strong knowledge of federal, state, and international employment laws and emerging workplace trends.

ER Operations & Insights

• Manage employee relations cases through case management systems and ensure accurate documentation and tracking.
• Analyze employee relations data and trends to identify systemic issues and opportunities for organizational improvement.
• Develop dashboards, reporting, and insights that inform HR and business leaders regarding workplace risk and employee experience trends.

Culture & Organizational Impact

• Act as a steward of organizational culture and employee experience.
• Identify recurring themes and emerging workforce risks and elevate insights to HR leadership.
• Recommend proactive interventions, manager training, and process improvements to strengthen workplace culture and accountability.
• Help shape scalable employee relations practices as the function continues to evolve and modernize.

Qualifications

Required

• Bachelor’s degree in Human Resources, Business, Psychology, Organizational Development, Employment Law, or related field.
• 8-12+ years of progressive HR or Employee Relations experience, with a minimum of 3-5 years of Employee Relations focus.
• Significant experience conducting complex workplace investigations independently.
• Strong knowledge of:
  • Employee relations practices
  • Employment law
  • Workplace compliance
  • HR policies and procedures
• Demonstrated ability to influence senior leaders and navigate highly sensitive situations.
• Excellent interviewing, investigation, analytical, and report-writing skills.
• Exceptional judgment, discretion, and ability to manage confidential information.

Preferred

• Experience within highly regulated industries such as:
  • Pharmaceuticals
  • Biotechnology
  • Medical Devices
  • Healthcare
  • Financial Services
  • Other regulated environments
• Experience supporting global organizations and cross-border employee relations matters.
• Experience implementing or optimizing employee relations case management systems such as ServiceNow or similar platforms.
• HR certification (SPHR, SHRM-SCP, AWI-CH, or equivalent).

Critical Success Factors

The successful candidate will demonstrate:

• Deep expertise in workplace investigations
• Ability to proactively identify facts, ask insightful questions, and uncover root causes
• Strong storytelling and influence skills when presenting findings and recommendations
• Objectivity and sound judgment in ambiguous situations
• Emotional resilience and composure under pressure
• Ability to balance employee advocacy with organizational risk management
• Strong collaboration across HR, Legal, Compliance, Privacy, and business stakeholders
• Commitment to creating a fair, respectful, and accountable workplace

Impact of the Role

This role significantly influences employee trust, workplace culture, risk mitigation, and leadership effectiveness. The Employee Relations Senior Manager serves as a critical connector across HR functions and business stakeholders, ensuring employees are treated fairly, organizational values are upheld, and leaders are equipped to address workplace issues consistently and effectively.

Pay Range:

$121,100 - $181,700

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid : work remotely up to two days per week; or select
2. On-Site : work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [e-mail]