Employee Relations Partner

Goodwill of Central & Northern Arizona; Peoria (IL); Vor Ort; USD 63.000 - 77.000; Vollzeit

Benefits dieser Stelle

Medical Plans

HRA Contribution

Dental Plans

Vision Plan

401K Plan (Traditional and Roth)

Employer Paid Life Insurance

EAP

Paid Time Off

Paid Holidays

Zusammenfassung

Goodwill of Central and Northern Arizona is seeking an Employee Relations Manager responsible for guiding ER strategies, handling investigations, and ensuring compliance across the organization. The role emphasizes minimizing risk while boosting productivity and retention through timely resolutions and effective partnerships.

The candidate should have a Bachelor's degree and 2+ years in ER, with strong communication, analytical, and MS Office skills.

Qualifikationen

• Bachelor's Degree in Business Administration, Human Resources, or equivalent experience.
• Two or more years of employee relations experience preferably within a services or retail environment.
• Customer-focused orientation with strong communication skills and the ability to function as an effective and respected partner to internal clients.
• Strong verbal and written communication skills with the proven ability to drive communication across a broader group.
• Ability to speak and read English proficiently.
• Proven ability to be analytical and handle confidential and sensitive data effectively.
• Attention to detail and well organized; project management skills a plus.
• Ability to juggle multiple tasks while still delivering high quality results in a fast-paced environment, working well under pressure.
• Strong MS Office skills.
• Valid drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.

Aufgaben

• Reduces risk and ensures compliance with Federal, State and local regulations relating to employment.
• Manages unemployment claims and represents the company during appeal hearings.
• Reviews ER analytics and suggests interventions; develops training and tools to support business strategy.
• Collaborates with ER Partners and Talent Management for policy updates.
• Partners with Legal in response to agency requests, investigations, and employment litigation.
• Conducts Employee Relations investigations within required timeframes and provides recommendations.
• Interprets and applies policies, employment law, and regulations for ER inquiries.
• Collaborates with leadership to solve problems and meet goals.
• Builds cross-organizational relationships to maintain trust and credibility.
• Researches, manages, and resolves complex ER issues and conducts investigations.
• Maintains documentation and final investigation reports.
• Uses case management software to track metrics and documentation.
• Serves as HR Ambassador managing multiple HR initiatives.
• Conducts trainings on policies and employment law.
• Stays updated on employment law changes.
• Travels to company locations as needed for investigations.
• Models Goodwill Core Values.
• Maintains regular in-person attendance.
• Performs other related duties as assigned.

Kenntnisse

Customer-focused orientation

Strong communication

Verbal & written communication

Analytical

Attention to detail

Project management

Multitasking

MS Office proficiency

Background checks readiness

Drug screen readiness

English language proficiency

Driver's license

Ausbildung

Bachelor's Degree in Business Administration, Human Resources, or equivalent experience

Tools

MS Office

Jobbeschreibung

2626 W Beryl Ave Phoenix Arizona, 85021,
Starting Pay :$70,000.00 Annual

Position Description

Trusted advisor and subject matter expert providing guidance, support, and recommendations focusing on employee relations matters for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Minimizes risk and negative exposure while increasing productivity and retention by ensuring efficient and timely resolution of all employee relations complaints and investigations, and team member conflict resolution.

Essential Duties and Responsibilities

• Reduces risk and ensures compliance with all Federal, State and local regulations relating to employment such as Fair Labor Standards Act, Family and Medical Leave Act, Americans with Disabilities Act, and Equal Employment Opportunity Commission (FLSA, FMLA, ADA, EEOC).
• Manages unemployment claims and represents the company during appeal hearings.
• Proactively reviews analytics regarding employee relations (ER) matters; recommends appropriate intervention and/or corrective action such as training opportunities, and develops and executes proactive training and tools to support business strategy.
• Collaborates with other ER Partners, and Director of Talent Management regarding annual policy and employee handbook updates.
• Partners with the Legal Department in response to agency requests, investigations, and employment litigation matters.
• Conducts Employee Relations investigations within required timeframes to include gathering and analyzing facts, and applying relevant policies and past practice. Provides recommendation(s) to the HR Business Partner and leadership at the conclusion of an investigation.
• Interprets and applies understanding of corporate policies and practices, employment law, and other regulations to provide advice, guidance, or clarification for ER inquiries.
• Collaborates with leadership in problem solving, in pursuit of organization and team goals.
• Builds relationships across the organization to ensure trust, confidence and credibility remain intact.
• Researches, manages, and resolves complex situations as they arise, related to ER issues; conducts effective and objective investigations.
• Maintains required documentation, including intake and investigative notes, supporting documents and final investigation reports.
• Makes effective use of case management software to ensure all case-related metrics and documentation are appropriately captured and retained; uses case management software to analyze trends and make recommendations where applicable.
• Serves as HR Ambassador by managing multiple HR initiatives designed to ensure a positive, productive, and fast-paced work environment.
• Conducts trainings related to policies and procedures, and employment law.
• Stays abreast of employment law updates.
• Frequently travels to company locations as needed for effective completion of investigations.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills)

• Bachelor's Degree in Business Administration, Human Resources, or equivalent experience.
• Two or more years of employee relations experience preferably within a services or retail environment.
• Customer-focused orientation with strong communication skills and the ability to function as an effective and respected partner to internal clients.
• Strong verbal and written communication skills with the proven ability to drive communication across a broader group.
• Ability to speak and read English proficiently.
• Proven ability to be analytical and handle confidential and sensitive data effectively.
• Attention to detail and well organized; project management skills a plus.
• Ability to juggle multiple tasks while still delivering high quality results in a fast-paced environment, working well under pressure.
• Strong MS Office skills.
• Valid drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a t