Employee Relations Partner

Flagstar Bank; Hicksville (NY); On-site; USD 69,000 - 116,000; Full time

Job summary

Flagstar Bank in Hicksville, NY is seeking an Employee Relations Partner to serve as the first contact for escalated employee relations inquiries and investigations. You will collaborate with stakeholders to address violations of work rules, performance concerns, disputes, and discrimination.

The role requires 4+ years in Employee Relations or related HR. Strong report writing, neutrality, and collaboration with leadership and counsel are essential. Travel up to 10% may be required.

Qualifications

• Education: Undergraduate Degree (4 years) or equivalent.
• Preferred: SHRM or HRCI certification.
• 4+ years experience in Employee Relations or related HR field.

Responsibilities

• Oversee and resolve employee relations issues across the Bank.
• Conduct investigations and recommend actions.
• Ensure consistent practices to mitigate risk and maintain professional environment.
• Interact with legal and other departments as needed to resolve matters.
• Provide strategic guidance to promote policy compliance and employment laws.

Skills

Communication

Interpersonal skills

Conflict resolution

Stakeholder management

Analytical thinking

Education

Undergraduate degree

SHRM/HRCI certification preferred

Tools

Navex

HR Acuity

Workday

ServiceNow

Job description

Position Title

Employee Relations Partner

Location

Hicksville, NY 11801

Job Summary

The Employee Relations Partner is the first point of contact for resolution of escalated employee relations inquiries and investigations. Works collaboratively with key stakeholders to address violations of work rules, including, but not limited to, policies, performance management challenges, workplace disputes, compliance complaints and discrimination, harassment and other high-risk employment matters. Serves as a neutral, unbiased party; writing clear, concise, accurate reports of findings and proposed remedial actions. Partners with senior leadership and/or internal or outside employment counsel as required.

Job Responsibilities

• Personally responsible for overseeing and managing the identification and resolution of employee relations issues across the Bank.
• Conducts investigations and recommends course of action.
• Ensures consistent practices and decision making to mitigate risk and promote a professional work environment.
• Interacts with legal and other departments as necessary to effectively resolve matters.
• Provide strategic thought leadership to promote knowledge, understanding and compliance with company policy and relevant employment laws.
• Partner with leaders to assess, improve and ultimately measure effective work morale, productivity and retention.
• Provides insight to practices, behaviors, skill requirements, organizational structure, and processes effecting the work environment and ability to achieve goals.
• Identify ER trends, patterns, and emerging issues; proactively alert leadership to risks and opportunities.
• Assist with the development and execution of strategies to improve existing employment practices.
• Establish, build and maintain positive relationships with HRBP's, COEs and HR Shared Services to ensure all elements of HR are successfully coordinated to meet business needs; this includes implementation of HR programs, relationship management and service delivery commitments.
• Contribute to the design and delivery of programs and initiatives to attract, retain and promote a diverse and inclusive workforce.

Additional Accountabilities

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
• Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements

Required Qualifications: Education level required: Undergraduate Degree (4 years or equivalent) Equivalent experience may substitute for degree. Minimum experience required: 4+ Years in Employee Relations or related HR experience.

Preferred Qualifications: Professional certification from SHRM or HRCI preferred.

Job Competencies

• Broad knowledge and understanding of HR regulations, laws and industry best practices to ensure compliance with all applicable federal, state, and local employment laws.
• Excellent verbal and written communication skills.
• Excellent interpersonal, conflict resolution and customer service skills.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances and policies.
• Demonstrated expertise in employee relations.
• Proficient with Microsoft Office Suite or related software.
• Advanced Excel skills (i.e. pivot tables, formulas, charts) and Power Point with experience creating presentations for senior leadership.
• Proven ability to build reports from a case management system (i.e. Navex, HR Acuity, Workday, Service Now), translating data into meaningful insights.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
• Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Ability to travel to various office and branch locations, as required.

Travel

Travel estimate 10%.

Physical Demands (ADA)

The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.

Equal Opportunity Employer

Flagstar is an Equal Opportunity Employer We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Flagstar Bank Pay Range $68,856.75 - $116,150.00

Company Information

Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity. We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast. We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive. Our focus is on four core lines of business that include Personal, Private, Small Business and Corporate & Commercial Banking.

Equal Opportunity Employer For more Information

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