Employee Relations Manager

Paychex; West Palm Beach (FL); On-site; USD 76,000 - 118,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Work-life balance

Job summary

Paychex is reimagining how businesses manage their workforce with a connected HCM platform. This role focuses on responding to concerns, conducting investigations, and partnering with HR Business Partners to reduce risk and improve retention and engagement.

The position emphasizes coaching leaders, data-driven insights, and collaboration with legal and internal audit to ensure consistent application of policies and proactive ER strategies.

Qualifications

• Bachelor's Degree preferred.
• 7+ years of HR experience, focusing on employee relations.

Responsibilities

• Conducts complex investigations involving harassment, discrimination, retaliation, and other workplace matters, documenting findings and recommendations.
• Provides coaching and training to leaders to ensure positive employee relations and communications.
• Partners with HRBP to identify trends and provide insights affecting retention and engagement, including data analysis of cases.
• Provides coaching and ER support to employees across the organization.
• Works with legal counsel to resolve issues and mitigate risk; supports litigation prep.
• Collaborates with Internal Audit on whistleblower and ethics investigations and recommendations.
• Designs and delivers training sessions to leaders on performance management and discipline.
• Leads HR/OD initiatives to improve productivity, retention, and engagement.

Education

Bachelor's Degree - Preferred

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Responsible for responding to concerns, including complex investigations, pertaining to workplace policies, procedures and compliance with all company and external requirements in an effort to reduce company-wide risk and contribute to productivity, motivation, and morale, while instilling and maintaining our culture and values. Makes recommendations and partners closely with the HR Business partner team to implement proactive employee relations strategies and initiatives to drive employee retention and engagement.

Responsibilities

• Conducts complex investigations involving highly sensitive matters including harassment, discrimination, retaliation, and other work-related matters to document findings and make recommendations on appropriate actions.
• Provides ongoing coaching, development, and training to business leaders to ensure positive employee relations and communications consistent with company values and work environment expectations.
• Partners with Human Resources Business Partners (HRBP) to identify trends, provide insight, and make recommendations on issues impacting employee retention and engagement. This includes applying data analysis to case management and noting trends and developing recommendations in conjunction with HRBP team.
• Provides coaching and general employee relations services support to employees across the organization to address and resolve workplace matters.
• Works with legal counsel on issue resolution to ensure risk mitigation, consistent application across the company and litigation preparation.
• Partners with Internal Audit on Whistleblower hotline calls, ethics, compliance or fraud investigations to provide recommendations to leaders on appropriate actions and/or resolutions.
• Designs and delivers training sessions to leaders in performance management and discipline topics to increase leadership competency in this area.
• Serves as active participant or Project Leader for HR/OD Strategic Initiatives or team projects in order to drive improved business results through increased productivity, retention and engagement of the workforce.
• Other duties as assigned to support the general purpose of the position’s function.

Qualifications

• Bachelor's Degree - Preferred
• 7 years of experience in Human Resources experience, with majority in a capacity addressing employee relations.

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $76,300 - $117,900 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What’s in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.