Employee Relations Business Partner

Banner University Medical Group; Phoenix (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

Banner University Medical Group in Phoenix seeks an Employee Relations Business Partner to support a fast-paced academic environment. You will investigate and resolve employee relations concerns, counsel leaders, and ensure compliance with EEO, ADA, and related HR regulations.

You will partner with facility managers and HR colleagues to develop training, improve performance, and maintain consistent HR practices across departments; strong investigation and communication skills are essential.

Qualifications

• Four-year degree in HR, Management, Business or related field with several years in HR.
• Experience as HR generalist with employment law, conflict resolution and HR management responsibilities.
• Strong interviewing, confidentiality, and communication skills; ability to conduct investigations.

Responsibilities

• Assesses situations affecting employee relations and advises leaders on actions.
• Reviews HR metrics to identify trends and potential issues across departments.
• Provides timely assistance for manager/employee requests and maintains case records.
• Maintains documentation in case management systems and records investigations.
• Partners with HR teams to ensure compliance with EEO, ADA and related regulations.
• Designs training for leaders and staff to ensure consistent HR practices.
• Represents HR to facility staff and managers and escalates concerns appropriately.
• Collaborates with HR and operations to align goals and improve performance.

Skills

HR Generalist

Employment Law

Investigation Skills

Training & Development

Data Analysis

Education

Bachelor's degree in HR or related field

Tools

Microsoft Office

Job description

Primary City/State: Phoenix, Arizona

Department Name: Admin-Clinic

Work Shift: Day

Job Category: Human Resources

We are honored to have earned Great Place To Work® Certification™ for a third year in a row. This recognition reflects the dedication, expertise and compassion of our team members, who make Banner Health a great place to work. Banner health is seeking a skilled and compassionate Employee Relations Business partner to join our team - a role where your expertise directly supports team members in fostering a respectful thriving environment. If you're a healthcare-savvy professional who thrives on meaningful casework, collaborative problem-solving, and making a real impact in a fast-paced academic environment, this is your opportunity to grow your career with a fantastic team.

Monday - Friday 8am - 5pm

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner-University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.

POSITION SUMMARY

This position is a system focal point for implementing and managing employee relations programs and initiatives. Investigates and resolves employee relations concerns impacting the work environment. Role provides multiple facility managers and Human Resources Consultants with counsel and support in employee relations investigations to include compliance with equal employment opportunity, affirmative action, training and development, and compliance with State and the Joint Commission human resources standards.

CORE FUNCTIONS

1. Assesses situations and environments affecting employee relations, and provides leaders with advice and recommended courses of action based on operating guidelines, policies and applicable federal and state laws.
2. Reviews and analyzes facility employee and operational statistics on HR compliance related concerns, complaint investigations, external charges, comply line trends, turnover, and employee engagement to identify trends, activities, and potential issues within each department.
3. Provides timely assistance in addressing manager/employee requests or complaints, and keeps involved parties informed about status. Role requires recording and trending of data to aid in formulating conclusions.
4. Maintains required documentation within case management system; including intake and investigative notes, supporting documents and final reports. Inputs all complaints and investigation resolution into assigned spreadsheet.
5. Acts as a resource to staff and leaders in the area of employment practices related to Human Resources regulations such as EEO, Affluent Action, ADA, etc.
6. Develops training for leaders, Human Resources staff and employees to ensure consistency and compliance within regulatory requirements and related policies and procedures. Partners with other system functions for consistent delivery of training.
7. Stays abreast of activities in other areas of Human Resources and positively and reliably represents all of HR to facility staff and managers. Appropriately conveys concerns and issues to stakeholders.
8. Collaborates with all HR teams to enhance and facilitate performance improvement, maintain effective communication between all areas of HR and entity operations and to develop and implement system, region, entity and department level goals and objectives.
9. Interacts with all levels of management and employees, often relaying highly sensitive messages, coaching and counseling managers in appropriate application of programs and policies, and dealing with highly complex, and sometimes emotional situations.

MINIMUM QUALIFICATIONS

Proficiency level typically gained through a combination of a four year degree in Human Resources, Management, Business, or related field along with several years of increasingly responsible work experience in HR. Requires three to five years as Human Resources generalist with experience in employment law, conflict resolution, employee relations, and general Human Resources management. Needs basic familiarity with principles of compensation, recruiting, and organizational development. Needs effective interviewing skills, with attention to detail, accuracy, deadlines, and confidentiality. Able to communicate effectively and with sensitivity about employee issues. Requires proven ability to analyze complex situations considering multiple factors. Demonstrated ability to conduct investigations, perform research and accurately document findings to support the company’s position is required. An ability to communicate effectively formally and informally in small and large groups, including making executive level presentations; understanding of organization and facility operations; highly developed business case development and project management skills. PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way. Demonstrated ability to deal with personal and highly confidential information in a professional manner. Ability to work in a fast-paced team environment.

PREFERRED QUALIFICATIONS

Professional in Human Resources or Senior Professional in Human Resources (PHR or SPHR) designation preferred. Past experience in health care environment highly desirable. Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans

Our organization supports a drug‑free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.