Employee Housing Specialist - Year Round

Alterra Mountain Company; Winter Park (CO); On-site; USD 58,454,323 - 79,085,260; Full time

Benefits offered by this job

Free season pass to Winter Park and on

Discounted friends & family tickets

Medical, dental, vision, life, paidPar

401(k) match up to 4%

Mental health resources

Discounts on food, beverage, retail

Onsite childcare (availability)

Equipment rentals & pro-deals

Job summary

Winter Park Resort is seeking an Employee Housing Specialist to manage housing operations, communicate with residents, and support HR initiatives. The role requires attention to detail, strong Microsoft Office skills, and the ability to multitask in a busy housing office environment.

The position involves front-desk duties, processing housing applications, and coordinating with property managers and maintenance teams. Evening, weekend, and holiday work is expected as needed.

Qualifications

• College degree preferred.
• 3+ years in administration or HR.
• Knowledge of property management desired.
• 3+ years in Microsoft Office (Excel, Word, PowerPoint).
• Financial experience preferred.

Responsibilities

• Exhibits initiative, responsibility, and accountability.
• Be a strong team player within Employee Housing and HR departments.
• Monitor, review, and audit the Employee Housing email inbox; respond professionally.
• Provide front-desk assistance to employees and residents visiting Housing office.
• Answer inquiries via main Employee Housing phone line and intercom.
• Assist in processing mail and packages in Parcel Pending system.
• Support creation, review, and seasonal auditing of housing letter templates.
• Process and update housing applications; track fees and communicate resident info to managers.
• Audit housing allocations and relocations under Housing Managers.
• Prepare legal housing documents and ensure current license agreements.
• Generate and maintain reports on move-ins, occupancy, inspections.
• Meet new residents for move-in and explain housing rules.
• Maintain master resident lists and Rent Manager software data.
• Provide housing updates to other departments.
• Assist with communications between maintenance and residents.
• Process move-outs including inspections and reconciliations.
• Support inspections in Rent Managers; coordinate with Resident Advisors.
• Assist with incentive programs for residents.
• Review payroll deductions and collect balances.
• Assist Admin manager with data for business planning.
• Maintain a clean, professional housing office.
• Support HR events and a positive team environment.
• Perform other duties as assigned.

Skills

Attention to detail

Financial understanding

Written & verbal comms

Multitasking

MS Office

Fast learner

Organizational skills

Spanish or foreign language (plus)

Customer service

Team collaboration

Independent work

Driver's license

Education

College degree

Tools

Microsoft Office

Job description

Who We Are:

At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

The Employee Housing Specialist will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

WAGE

Hourly Pay: $24.00 per hour

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Exhibits initiative, responsibility, and accountability.
• Be a strong team play within Employee Housing and HR departments.
• Monitor, review, and audit the Employee Housing email inbox; respond to all inquiries in a timely and professional manner.
• Provide front-desk assistance to employees and residents visiting the Housing office, including documenting questions, concerns, and maintenance needs and communicating them to the appropriate team members.
• Answer and assist all inquiries received through the main Employee Housing phone line, including front-door intercom calls.
• Assist in processing mail and packages is the Parcel Pending software system.
• Support the creation, review, and seasonal auditing of housing letter templates.
• Process and update employee housing applications; track applicant security fees and license fee payments; and communicate resident information to property managers, resident advisors, and HOAs as needed.
• Audit housing allocations and relocations under the direction of Employee Housing Managers.
• Prepare legal housing documents, coordinate electronic signatures, and ensure all residents maintain a current license agreement.
• Generate and maintain reports related to scheduled move-ins, occupancy, inspections, and manager assistance.
• Meet with new residents to complete the move-in process and clearly communicate employee housing rules and policies.
• Maintain and update master resident lists and the Rent Manager software, ensuring all information remains accurate and current.
• Provide housing-related updates and information to other department managers as needed.
• Assist with communication and coordination between maintenance teams and employees/residents.
• Process resident move-outs by coordinating inspections, completing security fee reconciliation forms, reviewing returns in accordance with resort financial and accounting policies, processing returns, and communicating outcomes and timelines to residents.
• Assist the Operational Manager with entering/reviewing inspections in Rent Managers software. Coordinate inspections with Resident Advisors.
• Support Operational Manager with incentive programs for residents.
• Prorate and review bi-weekly license fee payroll deductions; reconcile submitted versus actual deductions; communicate outstanding balances; and assist with collection of delinquent payments.
• Assist Administrative Manager with reviewing payroll deductions for collection and addressing employee/resident questions or concerns regarding balances owed.
• Assist the Administrative manager in gathering materials and data for business planning (e.g. monthly occupancy analysis).
• Maintain a clean, organized, and professional work environment.
• Uphold a professional presence in the housing office located within residential housing properties.
• Actively support the Human Resources team by assisting with HR-led events and functions and contributing to a positive, welcoming, and collaborative atmosphere. Participates in events and functions hosted by HR, creates a positive and creative atmosphere.
• Perform other duties as assigned by Employee Housing Managers.

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

• College degree preferred

Experience:

• 3+ years of work experience in administration or Human Resources
• Knowledge of property management desired
• 3+ years of Microsoft Office products including Excel, Word, and Power Point.
• Financial Experience (preferred)

Qualifications & Skills:

• Extreme attention to detail is required
• Financial understanding
• Excellent written and oral communication skills
• Must be able to multitask and prioritize in a busy office environment
• Must be proficient with Microsoft office products
• Fast learner of computer software programs
• Strong organizational skills
• Spanish or other foreign language skills a plus
• Excellent customer service skills
• Must be able to be productive and positive in a strong team environment
• Comfortable working alone and in a team environment
• Valid driver's license required

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Physical Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position will be required to work evenings, weekends, and holidays.

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, managers, and other employees.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

Application Deadline:

Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.