Employee Benefits Senior Account Manager

Acrisure; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k) plan

Paid time off

Job summary

Acrisure is seeking a Senior Account Manager to join our growing team in Chicago. The role is a strategic client-service leader, serving as the primary contact for complex accounts and overseeing service delivery while mentoring team members.

The role collaborates with Producers and Account Executives to drive retention, growth, and client satisfaction. Requires 7–10 years in insurance and an active health & life license, with a strong emphasis on leadership, communication, and meticulous

Qualifications

• Active Health & Life insurance license for the state.
• Advanced knowledge of insurance products, carrier markets, and client service best practices.
• Strong proficiency in electronic systems and agency management platforms; MS Office suite.
• Demonstrated ability to lead, mentor, and influence others.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills and ability to manage competing priorities.
• Pursuit or maintenance of professional insurance designations.

Responsibilities

• Serve as primary day-to-day contact for assigned clients, focusing on complex accounts.
• Lead overall client service delivery across the service team.
• Mentor and coach Account Managers and Account Associates; escalate issues as needed.
• Partner with Producers and Account Executives on client strategy, renewals, and service commitments.
• Oversee new business and renewal processes, including timelines and communications.
• Develop renewal and placement strategies with Producers and service teams.
• Review and negotiate coverage, pricing, and terms with carriers and underwriters for complex placements.
• Ensure service standards are met and drive continuous improvement.

Skills

Client service leadership

Mentoring

Excellent communication

Organizational skills

Leadership without direct authority

Education

Bachelor's degree in Business or related field

High school diploma

College degree preferred

Tools

MS Office (Word, Excel, PowerPoint)

Agency management platforms

Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

Job Description

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a Senior Account Manager to join our growing team. The Senior Account Manager serves as a strategic, experienced client service leader and is the primary point of contact for complex accounts. This role is accountable for overseeing service delivery, mentoring team members, managing sophisticated client needs, and partnering closely with Producers and Account Executives to drive retention, growth, and client satisfaction. This position requires deep subject matter expertise, sound judgment, and the ability to lead through influence.

Responsibilities

• Serves as the primary day-to-day contact for assigned clients, focusing on complex accounts and higher-level client needs.
• Leads overall client service delivery, including coordination, prioritization, and quality control across the service team.
• Mentors, coaches, and provides guidance to Account Managers and Account Associates; supports their development and escalates issues as needed.
• Partners closely with Producers and Account Executives on client strategy, renewals, and service commitments.
• Oversees new business and renewal processes, including managing timelines, deliverables, and stakeholder communication.
• Develops and executes renewal and placement strategies in collaboration with Producers and service teams.
• Reviews and negotiates coverage, pricing, and terms with carriers and underwriters for complex placements.
• Ensures service standards are met or exceeded; identifies trends and drives continuous improvement initiatives.
• Acts as a trusted advisor to clients by proactively identifying risks, coverage gaps, and opportunities to strengthen insurance programs.
• Ensures all client files are accurately documented to minimize E&O exposure and enable timely response to client requests.
• Accountable for client outcomes including retention, account rounding, referrals, and smooth, uneventful renewals.

Requirements

• Active Health & Life insurance license for the state in which the agency operates.
• Advanced knowledge of insurance products, carrier markets, and client service best practices.
• Strong proficiency in electronic systems and agency management platforms; advanced Microsoft Office skills (Word, Excel, PowerPoint).
• Demonstrated ability to lead, mentor, and influence others without direct authority.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills, attention to detail, and ability to manage competing priorities.
• Commitment to pursuing or maintaining professional insurance designations.

Education And Experience

• High school diploma required; college degree preferred.
• Bachelor’s degree in Business or a related field, or equivalent relevant experience.
• Minimum of 7–10 years of experience in the insurance industry or a closely related field.
• Prior experience managing complex accounts and supporting producers or sales teams.

Pay Details

The base compensation range for this position is $80,000 - $100,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Welcome, your new opportunity awaits you.