Employee Benefits - Account Manager, Small Group

Kapnick-Insurance-Group; Ann Arbor (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Full benefits package

11 paid holidays including your生日

Profit sharing

Bonus potential

Job summary

Kapnick Insurance is seeking an Account Manager for our employee benefits division. You will serve as the primary contact for small business clients, handling daily service requests and coordinating with executives to ensure client satisfaction.

You will manage client records in our agency system, prepare renewal proposals, assist with enrollment materials, and collaborate with carrier representatives to implement client policies. A supportive, team-based culture awaits.

Qualifications

• 1-2 years of Employee Group Benefit experience
• 2-3 years customer service experience
• Strong interpersonal and written/verbal communication skills
• Strong attention to detail and organizational abilities

Responsibilities

• Promptly identify and resolve client issues (administrative, billing, claims) in a timely manner
• Maintain client account information in Kapnick's agency management system in accordance with established procedures
• Consult with Client Executive or Account Executive on a regular basis
• Review and prepare renewal proposals for clients
• Coordinate renewal materials and enrollment packets for clients, including required carrier documents and customized client employee communication materials
• Oversee the submission of group applications to insurance carriers and assist with the implementation process of client policies
• Act as client's liaison to other service departments within our benefits division
• Monitor and manage voicemail, incoming mailboxes, outlook, and activities in accordance with agency service standards
• Attend and participate in department meetings, team meetings, and training sessions as required
• Facilitate plan document creation or amendments using internal or external resources
• Document client renewal decisions, plans and final rates in the agency management system

Skills

Client communication

Interpersonal skills

Detail oriented

Multi-tasking

Customer service

Problem solving

Education

Associates or Bachelor's Degree (preferred)

Job description

Description

Founded in 1946, Kapnick Insurance is an independent insurance advisory firm with Michigan roots and a global reach. Our 180+ colleagues provide expert guidance and creative problem solving pertaining to business insurance, risk solutions, employee benefits, worksite well-being, and personal insurance to a vast and diverse base of clients worldwide. For over 75 years, companies and individuals have looked to Kapnick as a trusted advisor, providing solutions that protect their operations and employees.

This Account Manager position works with small businesses in our employee benefits division. They are the primary point of contact in managing the day-to-day service requirements of our clients. The Account Manager's essential functions include:

• Promptly identify and resolve all client issues (administrative, billing, claims) in a timely manner
• Maintain client account information in Kapnick's agency management system in accordance with established procedures
• Consult with Client Executive or Account Executive on a regular basis
• Review and prepare renewal proposals for clients
• Coordinate renewal confirmation materials and open enrollment packets for clients, including required carrier documents and customized client employee communication materials
• Oversee the submission of group applications to insurance carriers and assist with the implementation process of client's policies
• Act as client's liaison to other service departments within our benefits division
• Monitor and manage voicemail, incoming mailboxes, outlook, and activities in accordance with agency service standards
• Attend and participate in department meetings, team meetings, and training sessions as required
• Facilitate plan document creation or amendments using internal or external resources
• Document client renewal decisions, plans and final rates in the agency management system

Requirements

To be considered for the Account Manager position, you should have:

• 1-2 years of Employee Group Benefit experience: Preferred
• 2-3 years customer service experience
• Associates or Bachelor's Degree (preferred)
• Strong interpersonal and communication skills (written and verbal)
• Strong attention to detail
• Organization skills
• Like to solve problems
• Able to manage multiple priorities simultaneously

What's in it for you?

• A team-based approach to client management
• Flexibility
• Full benefits package
• 11 paid holidays including your birthday!
• Competitive Salary
• Profit sharing (after a year of service)
• Bonus potential
• A caring workplace culture that has something for everyone