Employee Benefits Account Manager

INSURICA, Inc.; Springfield (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

INSURICA, Inc. is seeking an Employee Benefit Account Manager to assist clients with service needs, process changes, and support marketing efforts for new and renewal accounts.

The role emphasizes accurate submissions, maintaining client relationships, coordinating with producers, and ensuring policy details, endorsements, and billing are correct while staying informed on market options and competitive carriers.

Qualifications

• Experience with employee benefits and life/health insurance preferred.
• Strong client service and communication skills.
• Ability to review and prepare accurate submissions and policy data.

Responsibilities

• Assist clients with service needs and changes to existing accounts.
• Support marketing for new and renewal accounts as directed by the producer.
• Ensure proposals, submissions, and applications meet company requirements.
• Maintain records of accounts marketed, carriers used, and current status.
• Review rates, premiums, endorsements, and audits for accuracy.
• Coordinate with producers and departments on client inquiries and billing.

Skills

Insurance knowledge

Customer service

Sales support

MS Office

Agency management systems

Education

Bachelor's degree preferred

Tools

Agency management system

Microsoft Excel

Job description

SUMMARY:The Employee Benefit Account Manager assists clients with service needs, makes changes to existing accounts, and meets marketing responsibilities. The EB Account Manager will maintain service and sales delivery standards and perform essential functions to ensure the quality and service standards developed by the agency are provided to its clients.ESSENTIAL FUNCTIONS:Responsible for marketing new and renewal accounts at the direction of the producerEnsure all proposals and submissions, including applications, are complete, accurate, and meet company requirements; review existing coverage with the producer or insured and update specifications; compile and review loss experienceKeep a record of each account marketed, the carriers used, and the current statusStay informed as to market availability, competitive markets used by others, and continuously expand knowledge of marketsReview and verify correct rates and premiums for requested coverage on new and renewal accountsDevelop agency relationships with existing companiesCheck new and renewal policies, endorsements, and audits for accuracy in rating, typing, coverage, signatures, and input data per guidelines; invoice premium transactions as they occurMaintain an effective suspense file on outstanding orders, correspondence, reports, and follow up on overdue and suspense items; maintain expiration control logMaintain contact with clients as necessary, including calling on customers (i.e. Enrollment meetings)Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs (includes Newsletter)Respond to phone calls from clients and companies and comply with the request and/or refer to the producer; assist the client in resolving claim issuesDetermine reasons for requests for cancellations, act to save accounts, notify producers according to agency guidelines; process and follow up on cancellation requests to carriers to ensure accurate and timely resolutionRefer current and prospective clients to the Commercial and Personal Lines Department for solicitation of those lines of businessPerform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions.Process all daily mail in a timely mannerMaintain a weekly log of new business submitted, quotes issued, and policies written, which will be coordinated with management using agency reporting systemsParticipate in seminars and other training to maintain required licenses and for knowledge and skill development.ADDITIONAL RESPONSIBILITIES:This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.Remote work opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their department.QUALIFICATIONS:2 - 4 Years of previous life/benefits experience preferredState-issued life and health insurance license, or the ability to quickly obtain the requiredBachelor’s degree preferredApplicable professional insurance designations (CPCU, CIC, etc.) preferredKNOWLEDGE, SKILLS, AND ABILITIES:Thorough knowledge of insurance marketsAbility to travel both locally and overnight, as neededStrong PC skills with the ability to effectively utilize Agency management systemsThorough understanding of financial services underwriting and coverages,a nd be able to interpret abstract informationAbility to work within a fast-paced, changing priority environmentSelf-motivated, with the initiative to prioritize and be self-directedRegular and punctual attendance is requiredAbility to communicate effectively, both verbally and in writingExcellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levelsAbility to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the AgencyAbility to successfully adhere to company policies and procedures, as well asWORKING CONDITIONS AND REASONABLE ACCOMMODATIONS:Fast-paced, multi-tasking, office environment with periodic high disruption and changing prioritiesOccasional local and out-of-town travel – less than 15%Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequentlyAbility to lift up to 20 pounds occasionallyRequires operation of a computer workstation, including keyboard and video displayAll requirements may be modified to reasonably accommodate physical or mental impairment