Employee Benefits Account Manager

INSURICA; Richardson (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

INSURICA is seeking an Employee Benefit Account Manager in Richardson, TX. This role supports clients with service needs, processes account changes, and handles marketing responsibilities to ensure quality service standards.

The position requires life/health insurance knowledge, strong client communication, and ability to travel as needed. Bachelor's degree preferred with relevant licenses or designations encouraged.

Qualifications

• 2–4 years of life/benefits experience preferred.
• State-issued life and health insurance license or ability to obtain
• Bachelor's degree preferred
• CPCU/CIC or other designations preferred

Responsibilities

• Market new and renewal accounts as directed by the producer.
• Ensure proposals and submissions are complete and accurate.
• Maintain records of marketed accounts, carriers, and status.
• Stay informed on market availability and competitive markets.
• Review rates and premiums for coverage on new/renewal accounts.
• Develop agency relationships with existing companies.
• Check policies for accuracy and process premium transactions.
• Maintain suspense file and expiration control log.
• Educate clients about policy coverage and changes.
• Respond to client and company inquiries; assist with claims issues.
• Process cancellation requests with carriers to resolve quickly.
• Refer clients to relevant departments for solicitation of lines.
• Avoid issues related to errors and omissions; follow guidelines.
• Process daily mail in a timely manner.
• Maintain a weekly log of new business, quotes, and policies written.
• Participate in seminars and training to maintain licenses and skills.

Skills

Insurance markets

Client communication

Travel ability

Team collaboration

Self-motivation

Education

Bachelor's degree preferred

Life/Health license

Designations (CPCU/CIC) preferred

Tools

Agency management systems

Job description

Summary

The Employee Benefit Account Manager assists clients with service needs, makes changes to existing accounts, and meets marketing responsibilities. The EB Account Manager will maintain service and sales delivery standards and perform essential functions to ensure the quality and service standards developed by the agency are provided to its clients.

Essential Functions

• Responsible for marketing new and renewal accounts at the direction of the producer
• Ensure all proposals and submissions, including applications, are complete, accurate, and meet company requirements; review existing coverage with the producer or insured and update specifications; compile and review loss experience
• Keep a record of each account marketed, the carriers used, and the current status
• Stay informed as to market availability, competitive markets used by others, and continuously expand knowledge of markets
• Review and verify correct rates and premiums for requested coverage on new and renewal accounts
• Develop agency relationships with existing companies
• Check new and renewal policies, endorsements, and audits for accuracy in rating, typing, coverage, signatures, and input data per guidelines; invoice premium transactions as they occur
• Maintain an effective suspense file on outstanding orders, correspondence, reports, and follow up on overdue and suspense items; maintain expiration control log
• Maintain contact with clients as necessary, including calling on customers (i.e. Enrollment meetings)
• Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs (includes Newsletter)
• Respond to phone calls from clients and companies and comply with the request and/or refer to the producer; assist the client in resolving claim issues
• Determine reasons for requests for cancellations, act to save accounts, notify producers according to agency guidelines; process and follow up on cancellation requests to carriers to ensure accurate and timely resolution
• Refer current and prospective clients to the Commercial and Personal Lines Department for solicitation of those lines of business
• Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions.
• Process all daily mail in a timely manner
• Maintain a weekly log of new business submitted, quotes issued, and policies written, which will be coordinated with management using agency reporting systems
• Participate in seminars and other training to maintain required licenses and for knowledge and skill development.

Additional Responsibilities

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

Remote work opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their department.

Qualifications

• 2 - 4 Years of previous life/benefits experience preferred
• State-issued life and health insurance license, or the ability to quickly obtain the required
• Bachelor's degree preferred
• Applicable professional insurance designations (CPCU, CIC, etc.) preferred

Knowledge, Skills, And Abilities

• Thorough knowledge of insurance markets
• Ability to travel both locally and overnight, as needed
• Strong PC skills with the ability to effectively utilize Agency management systems
• Thorough understanding of financial services underwriting and coverages, a nd be able to interpret abstract information
• Ability to work within a fast-paced, changing priority environment
• Self-motivated, with the initiative to prioritize and be self-directed
• Regular and punctual attendance is required
• Ability to communicate effectively, both verbally and in writing
• Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels
• Ability to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency
• Ability to successfully adhere to company policies and procedures, as well as

Working Conditions And Reasonable Accommodations

• Fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
• Occasional local and out-of-town travel - less than 15%
• Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
• Ability to lift up to 20 pounds occasionally
• Requires operation of a computer workstation, including keyboard and video display
• All requirements may be modified to reasonably accommodate physical or mental impairment