Employee Benefits Account Manager

Corporate Synergies; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Company paid life insurance

STD/LTD

PTO starting 18 days + holidays

Job summary

Corporate Synergies seeks an Account Manager to oversee day-to-day service activities, supporting Sales, Account Management and Underwriting for a multi-client book. You will manage lifecycle deliverables, build annual roadmaps, and ensure timely, accurate materials and reports while maintaining strong client/vendor relationships.

You will analyze client goals, coordinate with carriers, and identify upsell opportunities, ensuring renewal targets and client satisfaction across all lines of

Qualifications

• Experience in health and welfare carrier, broker, or HR/benefits role are preferred.
• Ability to analyze and present client data and reports clearly.
• Knowledge of benefit programs and compliance concepts is desirable.

Responsibilities

• Manage client life-cycle deliverables to support retention and growth of a book of business.
• Collaborate with team to prepare annual service calendars and multi-year roadmaps.
• Prepare reports and analyses; maintain client files and systems per standards.
• Develop and maintain client/vendor relationships and coordinate with carriers.
• Respond to inquiries and resolve issues, escalating when needed.

Skills

Client relationship

Renewal management

Project management

Financial acumen

Communication

CRM systems

Microsoft Office

Education

Bachelor's degree preferred

1–3 years health/benefits experience

State-specific Life & Health license

Tools

BenefitPoint

Oracle

Job description

The Account Manager is a qualified/skilled client facing position that is primarily responsible for the successful delivery of day-to-day service-related activities that are necessary to support Sales, Account Management and Underwriting with the retention/growth efforts associated with of multiple assigned client accounts (Book of Business).

Essential Functions:

• Manage the client life-cycle deliverables with oversight from the Benefit Consultant and Team Lead to ensure the successful retention of a Book of Business (94% Renewal Rate).
• With guidance and supervision, work on client related deliverables of increasing complexity.
• Beyond foundational knowledge (i.e., industry, product knowledge and regulatory compliance), complete necessary training and professional development to gain exposure to principles such as strategic account planning, effective communication and project management.
• Identify and declare area of focus/subject matter expertise.
• Maintain up-to-date client files/internal systems in accordance with CSG’s standard protocols.
• Compliance with CSG’s processes and operating standards.
• As part of the client life cycle (on-boarding, ongoing support and renewal), work closely with the Team to execute on the day-to-day service deliverables for ALL lines of coverage and products by:
  • Supporting the Team Lead to understand a client’s goals/objectives and develop a multi-year strategic plan (roadmap)
  • Defining an annual service delivery calendar (life cycle) in support of the multi-year strategic plan (roadmap)
  • Preparing the various deliverables by leveraging team member expertise, available tools, established standards/work products, etc. to manage client expectations and ensure timely delivery of materials in accordance with the client life cycle
  • Effectively communicating and presenting findings, analysis and recommendations in meetings/calls/emails (i.e., setting agendas and appropriate internal/external follow-up)
  • Prepare standard and ad-hoc reports and other client related projects (as needed)
  • Developing, cultivating and maintaining strong client/vendor relationships
• At various times throughout the year (i.e., Open Enrollment), review employee education and communication materials (i.e., Benefit Guides).
• Research, respond and/or resolve client inquiries/service-related issues independently, involving more experienced team members and resources when necessary.
• Maintain internal systems (i.e., BenefitPoint and Oracle) and client files in accordance with CSG’s data standards and filing requirements.
• Ensure that contact information for all client stakeholders is appropriately managed for purposes of both Client Satisfaction (NPS) and Thought Leadership.
• In order to identify/overcome gaps, work with Team Lead and Producer to create and periodically review/update/manage Internal Account Plan.
• Interact with carriers and vendors on behalf of the client and the team.
• Ability to identify and leverage resources appropriate for upsell opportunities.
• Responsible for reconciling client revenue monthly (BenefitPoint vs. Finance Accrued Revenue).
• Develop new and creative benefit solutions with guidance.

Competencies & Qualifications:

• Strong attention to detail, well organized and responsive
• Ability to model financial implications from benefit programs
• Comfortable in negotiating with insurance carriers
• Ability to identify problems and create effective solutions
• Proficient in Microsoft Office (Excel, PowerPoint, Word)
• Ability to quickly learn new skills
• Works collaboratively with a team as well as independently, capable of meeting deadlines and delegating when necessary,
• Ability to establish relationships with internal and external stakeholders
• Strong oral and written communication skills
• Ability to multi-task and demonstrate composure/resilience under pressure - Comfortable switching between clients and tasks to meet deadlines
• Possesses a basic understanding of general business and financial concepts
• Ability to effectively create, organize and manage a project plan
• Basic understanding of strategy and long-term planning

Education & Experience:

• Bachelor’s Degree preferred
• 1–3 years of experience working with a health and welfare carrier, broker, employee benefits administrator, or in an HR/benefits role
• Licensure/Certification – State Specific Resident Life & Health License is required

Pay Transparency Range

$70,000 - $90,000 USD

Disclaimer:

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Equal Employment Opportunity (EEO):

FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Corporate Synergies’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.