Employee Benefits Account Manager

Foundation Risk Partners; California (MO); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Company paid life insurance

STD, LTD

PTO 18 days + 10 holidays + 2 floating

Job summary

Foundation Risk Partners in Valencia, CA is seeking an Employee Benefits Account Manager to join the LBW team. This role can be on-site or hybrid; it is not available for fully remote.

The Account Manager leads day-to-day service activities, supports Sales, Account Management and Underwriting, and works to retain and grow a multi-client book of business through proactive communication, strategic planning, and precise delivery of client materials.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• 3+ years of practical account management experience in health and welfare.
• Current and active California Life & Health License required.

Responsibilities

• Manage the client lifecycle deliverables with oversight from the Benefit Consultant and Team Lead to retain the Book of Business.
• Develop and execute an annual service delivery calendar and multi-year roadmap in support of client goals.
• Prepare standard and ad-hoc client reports, analyses and recommendations.
• Develop and maintain strong client/vendor relationships and effective communication with stakeholders.
• Coordinate Open Enrollment education materials and client education presentations as needed.
• Respond to client inquiries and resolve issues independently with guidance when needed.

Skills

Health & welfare plan knowledge

Client relationship management

RFP preparation

Excel

PowerPoint

Quoting systems experience

AMS360

Employee Navigator

Travel to client locations

Education

Bachelor’s Degree

California Life & Health License

Tools

AMS360

Employee Navigator

Job description

Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding anEmployee Benefits Account Manager to their LBW team in Valencia, CA. This role can be on-site or hybrid only. This role is not available for fully remote.

Job Summary:

The Account Manager is a qualified/skilled client facing position that is primarily responsible for the successful delivery of day-to-day service-related activities that are necessary to support Sales, Account Management and Underwriting (the Team) with the retention/growth efforts associated with multiple assigned client accounts (Book of Business).

Key Responsibilities:

• Manage the client life-cycle deliverables with oversight from the Benefit Consultant and Team Lead to ensure the successful retention of a Book of Business (94% Renewal Rate).
• With guidance and supervision, work on client related deliverables of increasing complexity.
• Beyond foundational knowledge (i.e., industry, product knowledge and regulatory compliance), complete necessary training and professional development to gain exposure to principles such as strategic account planning, effective communication and project management.
• Identify and declare area of focus/subject matter expertise.
• As part of the client life cycle (on-boarding, ongoing support and renewal), work closely with the Team to execute on the day-to-day service deliverables for ALL lines of coverage and products by:
  • Supporting the Team Lead to understand a client’s goals/objectives and develop a multi-year strategic plan (roadmap)
  • Defining an annual service delivery calendar (life cycle) in support of the multi-year strategic plan (roadmap)
  • Preparing the various deliverables by leveraging team member expertise, available tools, established standards/work products, etc. to manage client expectations and ensure timely delivery of materials in accordance with the client life cycle
  • Effectively communicating and presenting findings, analysis and recommendations in meetings/calls/emails(i.e., setting agendas and appropriate internal/external follow-up)
  • Prepare standard and ad-hoc reports and other client related projects (as needed)
  • Developing, cultivating and maintaining strong client/vendor relationships
• At various times throughout the year (i.e., Open Enrollment), review employee education and communication materials (i.e., Benefit Guides).
• Research, respond and/or resolve client inquiries/service-related issues independently, involving more experienced team members and resources when necessary.
• Ensure that contact information for all client stakeholders is appropriately managed for purposes of both Client Satisfaction (NPS) and Thought Leadership.
• In order to identify/overcome gaps, work with Team Lead and Producer to create and periodically review/update/manage Internal Account Plan.
• Interact with carriers and vendors on behalf of the client and the team.
• Ability to identify and leverage resources appropriate for upsell opportunities.
• Develop new and creative benefit solutions with guidance.

Education & Experience:

• Bachelor’s Degree preferred.
• 3+ years of prior practical account management experience with a health and welfare carrier or broker is required.
• Current and active California Life & Health License is required.

Competencies & Qualifications:

• Knowledge of health and welfare plans, including medical, dental, vision, STD and LTD insurance.
• Ability to interpret client’s current coverage plan, identify gaps, and recommend opportunities to expand lines of coverage.
• Ability to prepare RFP and have knowledge of the insurance marketplace.
• Ability to market new and existing clients.
• Excellent presentation skills, includes use of Excel and PowerPoint.
• Experience navigating and quoting in quoting systems.
• Experience working in AMS360 (preferred).
• Ease/Employee Navigator (preferred).
• As needed, must be able to drive to client locations and deliver OE and education presentations.

This range represents the estimated low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to performance, location, and experience. The range listed is just one component of FRP's total compensation package for employees.

Pay Transparency Range

$80,000 - $100,000 USD

Disclaimer:

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Equal Employment Opportunity (EEO):

FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!