Employee and Workplace Experience Intern

Triwill Group; New York, Northern (NY, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Coinbase is offering a 12-week internship with the Employee & Workplace Experience team to improve how we design and measure employee experiences across remote and in-person settings.

You will own an initiative to analyze data, design AI-assisted operations, and help scale programs. The role emphasizes data-driven decisions, stakeholder collaboration, and responsible AI usage to boost efficiency and impact.

Qualifications

• Pursuing or completed degree in a related field with coursework in process improvement.
• Proficient in Google Workspace; familiar with at least one project management tool (Asana, Jira, Lucidchart).
• Demonstrated ability to collect, analyze, and present data to inform operational decisions.
• Hands-on experience using generative AI tools to draft content, automate workflows, or prototype solutions.
• Uses generative AI responsibly with human oversight to deliver business-ready outputs and improve efficiency, cost, and quality.

Responsibilities

• Build or improve dashboards tracking program effectiveness, engagement, and ROI across EWX initiatives.
• Identify manual workflows and design AI-powered solutions to automate or streamline them.
• Analyze participation data and feedback to recommend program improvements or new designs.
• Collaborate with internal platforms to improve data quality, UX, or reporting capabilities.
• Support change management strategies and stakeholder communications for new processes.

Skills

Data analysis

AI-assisted workflows

Data presentation

Process improvement

Stakeholder communication

Education

Degree in Data Science / Analytics / related field

Tools

Google Workspace

Asana

Jira

Lucidchart

ChatGPT

Claude

Gemini

Job description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

This is a 12-week internship during summer 2027.

You'll join the Employee & Workplace Experience (EWX) team within People Success, the team responsible for creating and enhancing the places and programs that define Coinbase culture. As an EWX Intern, you'll own an initiative that improves and/or informs how we design, measure, and scale employee experiences across remote and in-person environments.

What you'll do:

• Program analytics & measurement: Build or improve dashboards that track program effectiveness, engagement, and ROI across EWX initiatives. Surface insights that help the team make faster, better decisions.
• AI-assisted operations: Identify manual, repetitive workflows and design AI-powered solutions to automate or streamline them. This could include intake automation, reporting pipelines, or intelligent routing.
• Program design & iteration: Analyze participation data, employee feedback, and outcome signals to recommend improvements to existing programs or design new ones.
• Operational systems improvement: Work with internal platforms to improve data quality, user experience, or reporting capability.
• Change management & communication: Support change management strategies and stakeholder communications to ensure smooth adoption of new processes and initiatives.

Required Skills and Experience:

• Currently pursuing or recently completed a degree in Data Science, Business Analytics, Operations Management, Industrial/Organizational Psychology, or a related field with demonstrated coursework or projects in process improvement
• Proficiency in Google Workspace with working familiarity with at least one project management or process mapping tool (e.g., Asana, Jira, Lucidchart)
• Demonstrated ability to collect, analyze, and present data to inform operational decisions (e.g., through coursework, prior internships, or personal projects)
• Hands‑on experience using generative AI tools (e.g., ChatGPT, Claude, Gemini) to draft content, automate workflows, or prototype solutions
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID: P78049

#LI-Hybrid

Pay Transparency Notice:

Depending on your work location, the target hourly rate for this position can range as detailed below.

• Hourly Rate: $40 – $40 USD

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree Arbitration of Disputes.