Emerging Technology Adoption Specialist

Autodesk, Inc; Denver (CO); On-site; USD 72,000 - 128,000; Full time

Job summary

Autodesk is seeking an Emerging Technology Adoption Specialist to support Autodesk Forma/Construction, focusing on onboarding new customers and accelerating time to value while driving sustained product adoption.

You will manage a portfolio of Regional and Territory accounts with a medium-touch approach, guiding customers with data-driven insights, best practices, and strategic account planning to identify expansion opportunities and reduce churn.

Qualifications

• 5+ years of experience in a customer-facing B2B role, such as Customer Success or Account Management.
• Bachelor’s degree or equivalent professional experience.
• Strong curiosity and ability to quickly learn customers’ businesses, industries, and Autodesk solutions, including the AEC industry.
• Customer-first mindset with a passion for solving problems, navigating change, and delivering measurable value.
• Ability to build trusted relationships, collaborate cross-functionally, and constructively navigate conflict or misalignment.
• Strong executive presence and communication skills, with the ability to simplify complex ideas for diverse audiences.
• Proven accountability for customer outcomes, retention, renewals, and identifying expansion opportunities in partnership with Sales.

Responsibilities

• Strategic Customer Partnership: Develop a deep understanding of customer goals, priorities, and success criteria.
• Create and execute success plans aligned to customer business outcomes.
• Act as a trusted advisor, guiding customers on best practices and long-term strategy.
• Scaled Engagement with Strategic Focus: Manage a portfolio of Regional and Territory customers through a balanced, medium-touch approach.
• Prioritize accounts based on growth potential, risk, and strategic importance.
• Adoption & Value Realization: Drive meaningful product adoption tied to customer KPIs and business outcomes.
• Use data and insights to deliver proactive, outcome-oriented recommendations.
• Growth & Expansion: Identify and influence expansion opportunities within accounts.
• Contribute to pipeline through strategic account planning.
• Monitor customer health and engagement signals to proactively mitigate churn risk.

Skills

Customer-facing experience

Relationship building

Executive presence

Communication skills

Problem solving

Strategic thinking

Curiosity

Education

Bachelor's degree or equivalent experience

Job description

Job ID26WD100530Job ID26WD100530Job Requisition ID #26WD100530Position OverviewWe’re looking for a Emerging Technology Adoption Specialist (ETAS) to support our Emerging Business / Regional and Territory segments, with a focus on high-growth customers with significant adoption and expansion potential. In this role, you will act as a trusted advisor, helping customers achieve measurable business outcomes while accelerating adoption, strengthening retention, and supporting long-term growth.The Emerging Technology Adoption Specialist, Autodesk Forma/Construction focuses on onboarding new customers, accelerating time to value, and driving sustained adoption of Autodesk Forma. This is a strategic role at scale, combining data-driven insights, proactive customer engagement, and targeted relationship management to maximize impact across a broad portfolio of customers.ResponsibilitiesStrategic Customer Partnership:Develop a deep understanding of customer goals, priorities, and success criteriaCreate and execute success plans aligned to customer business outcomesAct as a trusted advisor, guiding customers on best practices and long-term strategyScaled Engagement with Strategic Focus:Manage a portfolio of Regional and Territory customers through a balanced, medium-touch approach, combining scalable digital engagement with targeted, high-value interactions.Prioritize accounts based on growth potential, risk, and strategic importanceAdoption & Value Realization:Drive meaningful product adoption tied to customer KPIs and business outcomesUse data and insights to deliver proactive, outcome-oriented recommendationsGrowth & Expansion:Identify and influence expansion opportunities within accountsContribute to pipeline through strategic account planningMonitor customer health and engagement signals to proactively mitigate churn riskMinimum Qualifications5+ years of experience in a customer-facing B2B role, such as Customer Success or Account ManagementBachelor’s degree or equivalent professional experienceStrong curiosity and ability to quickly learn customers’ businesses, industries, and Autodesk solutions, including the AEC industryCustomer-first mindset with a passion for solving problems, navigating change, and delivering measurable valueAbility to build trusted relationships, collaborate cross-functionally, and constructively navigate conflict or misalignmentStrong executive presence and communication skills, with the ability to simplify complex ideas for diverse audiencesProven accountability for customer outcomes, retention, renewals, and identifying expansion opportunities in partnership with SalesLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesEqual Employment OpportunityAt Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belongingIn-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.