Emerging Store Manager

Walgreens; Sarasota (FL); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in retail is seeking an experienced supervisor to manage the front end of the store. The role involves overseeing customer service associates, ensuring a positive customer experience, and supporting the Store Manager in daily operations. Candidates should have strong leadership skills, a relevant degree, and a willingness to train for advancement. This position offers a competitive salary and opportunities for personal development.

Qualifications

• Two years of supervisory experience required.
• Willing to complete Store Manager training within 12 weeks.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints for a positive experience.
• Analyzes financial data and creates action plans for business goals.

Skills

Leadership

Communication

Business Acumen

Education

Bachelor’s Degree

High School Diploma/GED

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts, and ensuring proper team coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for the Pharmacy Operations Manager.
• Supports Store Manager in leveraging data, analysis, and team input for decision-making, follow-up, and impact monitoring.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
• Supervises inventory, completes resets, analyzes trends, and trains team members on inventory procedures.
• Ensures store cleanliness, repairs, maintenance, and safety protocols are followed.
• Ensures team members are proficient with all systems and software.
• Manages safety and security, complying with all laws and regulations, including sale of alcohol, tobacco, food, and pharmacy products.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data, creates action plans to meet business goals.
• Uses KPIs and other tools to drive store improvements, collaborating on sales opportunities and growth initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and career development support.
• Manages performance through responsibilities, goal setting, feedback, and recognition.
• Recruits and retains talent, manages staffing needs, and participates in hiring decisions.
• Follows proper procedures for recruitment, training, and record-keeping.
• Establishes a culture of accountability through clear expectations and performance management.

Training & Personal Development

• Completes Store Manager training and development programs.
• Seeks feedback, monitors own performance, and maintains an Individual Development Plan.
• Obtains and maintains valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategy.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or high school diploma/GED with two years of supervisory experience.
• Demonstrates leadership, ethics, motivation, communication skills, and business acumen.
• Willing to complete Store Manager training (LEAP) or Walgreens Leadership Essentials within 12 weeks if placed in ESM role.
• Fluent in English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.
• Willing to accept promotion and possible relocation.
• Ability to transfer within the same area.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising others, managing both front-end and pharmacy, especially for internal candidates.
• Retail or food industry experience, especially for external candidates.

We consider qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. Salary range: $45,000 - $71,550. Actual offer depends on various factors. For benefits, visit jobs.walgreens.com/benefits. Role remains open until filled.