Emerging Store Manager

Walgreens; City of Rochester (NY); On-site; USD 45,000 - 72,000; Full time

Job summary

An established industry player is seeking a dedicated Store Manager to oversee operations and enhance customer experiences. In this pivotal role, you will lead a team, manage daily store activities, and drive business performance. Your leadership will be crucial in fostering a positive environment, ensuring compliance, and achieving sales goals. The ideal candidate will possess strong communication skills, a commitment to customer service, and a willingness to grow within the company. This is an exciting opportunity to make a significant impact in a dynamic retail setting.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong leadership abilities and self-motivation are essential.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads recruitment, training, and performance management of team members.

Skills

Leadership

Customer Service

Communication

Business Acumen

Problem Solving

Education

Bachelor’s Degree

Equivalent Experience

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and responsible for achieving company goals.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvement in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers, seeking solutions that exceed expectations and build loyalty.
• Responsible for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating, opening/closing shifts, approving time records, managing scheduling conflicts, and ensuring proper coverage.
• Collaborates with external partners to support community outreach and external partnerships, assisting the Pharmacy Operations Manager as needed.
• Uses data, analysis, and team input to make informed decisions, follow up, and monitor impact.
• Supervises cash management activities, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders.
• Oversees inventory management, including resets, price changes, trend analysis, and training team members on inventory procedures.
• Ensures store cleanliness, repairs, maintenance, safety, and compliance with policies and laws, including sale of alcohol, tobacco, and pharmacy products.
• Responds to emergencies and manages all aspects of store operations in compliance with company policies.

Business Performance Management

• Analyzes financial and performance data, creating action plans to meet business goals.
• Uses key performance indicators and operating statements to engage the team, identify sales opportunities, and implement growth initiatives.
• Supports pharmacy during busy periods, including serving as a pharmacy technician when necessary.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and career development support.
• Manages performance through responsibilities, goal-setting, feedback, and recognition.
• Recruits and retains talent, manages staffing needs, and participates in hiring decisions.
• Follows proper procedures for recruitment, record retention, and training, ensuring a culture of accountability.

Training & Personal Development

• Completes Store Manager training programs and required courses, certifications, and training.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store and company strategies.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, including internship or supervisory experience.
• Leadership abilities, strong ethics, self-motivation, communication skills, and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks.
• Fluency in English (except in Puerto Rico).
• Willingness to work flexible hours and accept promotion, possibly involving relocation.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising others, managing work, and experience in retail or food industry.

We consider qualified applicants with arrest and conviction records.

Equal Opportunity Employer, including veterans/disabilities.

This role's salary range is $45,000 - $71,550, depending on various factors. For benefits, visit jobs.walgreens.com/benefits. The position remains open until filled.