Emergency Veterinary Receptionist (Care Coordinator) - Emergency Pet Clinic- Northside

PetVet Care Centers; Westminster (CO); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k) with employer match

Team member discounts on pet care

Calm app and 24/7 EAP

Job summary

PetVet Care Centers’ Emergency Pet Clinic-Northside in Westminster, CO is seeking an Emergency Veterinary Receptionist (Care Coordinator) to join our fast-paced, 24/7 ER team. You will manage the lobby, schedule appointments, handle inquiries, and assist with basic medical emergencies while supporting a collaborative hospital culture.

We offer comprehensive benefits and opportunities for growth in a leading network of 400+ hospitals nationwide.

Qualifications

• High school diploma or GED required, or equivalent experience.
• Excellent customer service skills with courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Flexibility in scheduling, including weekends and holidays.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Multitasking

Cash handling

Scheduling

Communication

Education

High school diploma or GED

Tools

Practice management software

Job description

PetVet Care Centers' Emergency Pet Clinic- Northside is currently seeking an Emergency Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Northside Emergency Pet Clinic

Northside Emergency Pet Clinic in Westminster, Colorado, we are a dedicated and compassionate team driven by a shared passion for providing exceptional emergency and critical care. We pride ourselves on a supportive, fast-paced environment where every team member’s expertise and collaboration make a true difference for pets and their families.

Why Join Us:

• Join a team where every moment matters! Our 24/7 emergency veterinary hospital is dedicated to providing compassionate, high-quality care to pets when they need it most. We thrive in a fast-paced environment where teamwork, adaptability, and a shared passion for animal care make a real difference. If you're looking for a rewarding opportunity to grow your skills, support your community, and make a meaningful impact on pets and their families, we’d love to have you on our team!

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Preferred Skills (Nice to Have)

• Veterinary Receptionist experience

Schedule: Willing to work on Wednesday to Sunday, 4PM-2AM schedule

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$17.33 — $20 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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