Emergency Veterinary Clinical Manager

MedVet Medical & Cancer Centers for Pets; Huntersville (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Benefits

Vision & Dental

HSA/FSA

401k Match

PTO

Parental Leave

Uniform Allowance

Employee Pet Discounts

Pet Insurance

Disability Insurance

Education Assistance

Job summary

MedVet Medical & Cancer Centers for Pets in Huntersville, NC is seeking a Veterinary Clinical Manager for Emergency, Nursing, and Client Services to lead a fast-paced team and ensure exceptional patient and client care.

Reporting to the Hospital Director and Medical Director, the Clinical Manager will foster collaboration, develop staff, optimize workflows, and promote a culture of compassionate service across departments.

Qualifications

• Associate degree or combination of college courses and experience preferred.
• Excellent interpersonal, customer service, and communication skills.
• Must be able to work a minimum of 40 hours in the hospital unless approved by Hospital Director.

Responsibilities

• Ensure department team has resources and tools to deliver the MedVet Experience.
• Coach team on process improvement and efficiency.
• Collaborate with other departments to optimize workflows and schedules.
• Develop and monitor work schedules to maximize efficiency.
• Provide onboarding, ongoing feedback, and development plans for team members.
• Lead conflict resolution with HR support.
• Screen client and referral partner concerns and coordinate with hospital leadership.
• Attract and retain top talent through enriching Employee Experience.
• Split time between clinical and administrative duties with 50% admin focus.

Skills

Interpersonal skills

Customer service

Communication

Organizational skills

Multi-tasking

Prioritization

Professionalism

Leadership

Education

Associate degree

Tools

Microsoft Office

Job description

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

We are looking for:

Veterinary Clinical Manager- Emergency, Nursing, and Client Services

Our Emergency team is the perfect place for someone who thrives in a fast-paced environment, can shift gears quickly and handle the stress of critical situations with ease. Every day is different and there's never the same case twice!

Reporting directly to the Hospital Director, the Clinical Manager is responsible for developing and maintaining a team of engaged and empowered team members to provide exceptional service to our patients, clients, and referral partners. In this role, the Clinical Manager works with the Hospital Director and Medical Director to promote a culture of collaboration, foster career development, and cultivate inclusivity. Through delivering optimal Employee Experiences and MedVet Experiences, the Clinical Manager contributes to Healthy Growth.

What you’ll do:

• Ensure department healthcare team has the resources and tools needed to deliver the MedVet Experience
• Coach team members on fundamentals of process improvement, ensuring the department is operating in an efficient and sustainable manner
• Collaborate with other departments
• Develop, monitor, and adjust schedules according to workflow to maximize efficiency
• Make recommendations in collaboration with the service/department representative for the purchase of needed supplies and equipment
• Manage and influence department financial decisions and health
• Effectively influence behavior and lead change in a rapidly growing organization while fostering a collaborative, service-oriented culture
• Provide a comprehensive clinical onboarding training schedule for all team members
• Provide ongoing and continuous performance feedback, instruction, and follow up to team members as part of a healthy Employee Experience
• Negotiate and mediate conflict in partnership with the HR Partner
• Perform initial screening of client and referral partner concerns, and collaborate with the hospital dyad to resolve
• Provide written performance feedback and a development plan annually for each member of their healthcare team
• Attract and retain exceptional team members by providing an enriching Employee Experience that provides meaningful work, career growth, and ongoing professional development
• Split time between clinical and administrative duties with a minimum of 50% of the time spent on administrative tasks (this varies depending on the hospital/department size, number of direct reports, and staffing needs)

Who you are:

• Associate degree or a combination of equivalent college level courses and experience preferred
• Excellent interpersonal, customer service, and communication skills
• Excellent organizational skills and the ability to multi-task
• Capability to work well in a fast-paced environment
• Ability to prioritize duties and responsibilities to meet deadlines
• Highly professional and able to work with people on all levels of the organization
• Must have standard knowledge of and ability to use Microsoft Office programs including Word, Excel, PowerPoint, and Outlook
• Must be able to work a minimum of 40 hours in the hospital unless otherwise approved by the Hospital Director
• Must be flexible to meet the needs of the department, which includes a mix of after-hour and weekend coverage

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental
• HSA, FSA and Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Paid Parental Leave
• Uniform Allowance
• Employee Pet Discounts and Pet Insurance
• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
• Continuing Education Opportunities and Assistance Program

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.