Emergency Services Technician-Fontana Urgent Care

Loma Linda University Health; Loma Linda (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Loma Linda University Health is seeking an Emergency Services Technician (EST) who can perform as a Patient Care Assistant, Registration staff, and Unit Secretary under supervision in a fast-paced urgent care.

Minimum high school diploma, basic arrhythmia/recognition course, CNA or EMT preferred; six months related experience encouraged. Fluent English with Spanish preferred. Provides direct and indirect patient care and supports safety and patient satisfaction.

Qualifications

• High school diploma required or equivalent.
• CNA or EMT training preferred.
• Completion of an arrhythmia and recognition course required.
• Minimum six months experience in related patient care roles preferred.

Responsibilities

• Provide direct and indirect patient care under supervision.
• Assist with patient registration, unit secretary tasks, and PCA duties.
• Maintain patient safety and quality of care in a fast-paced urgent care setting.

Skills

Bilingual English/Spanish

Customer service orientation

Teamwork

Education

High School Diploma

CNA program

EMT program

Arrhythmia recognition course

Tools

EMR software

Office software (Word/Outlook)

Job description

Job Summary: The Emergency Services Technician (EST) serves in a combination role and is competent to perform as a Patient Care Assistant (PCA), Registration staff, and a Unit Secretary (US) under the supervision of a registered nurse, nurse practitioner, and physician in a fast-paced urgent care (UC) department in a free standing urgent care under the LLUCH license. Demonstrates flexibility and accepts changing assignments and job duties at the beginning and throughout the shift as requested, e. g., Registration staff, Unit Secretary, Patient Care Assistant. Provides direct and indirect, age-specific and developmentally appropriate patient care as directed and seeks information and clarification of duties throughout shift as necessary. Utilizes interpersonal skills to maximize customer satisfaction in a manner that supports excellence in customer service and safe patient care. Contributes to a work environment of caring and cooperation among a culturally diverse workforce and patient population. Performs other duties as needed.

Education and Experience: High School Diploma or equivalent required. Successful completion of a basic arrhythmia and recognition course required. Completion of an approved Certified Nursing Assistant (CNA) program or completion of School of Nursing fundamentals required. Completion of Emergency Medical Technician program may be considered in lieu of Certified Nursing Assistant (CNA) program. Minimum of six months experience as Paramedic transport, telemetry technician, unit secretary or patient care assistant preferred.

Knowledge and Skills: Demonstrates competencies in fundamentals of patient care and knowledge of scope of practice for unlicensed healthcare team members. Able to read, write legibly and speak in English (and Spanish preferred) with professional quality; use computer, printer and software programs necessary to the position, e.g., Word, Outlook, organization electronic medical record; troubleshoot patient care equipment; perform basic non-licensed patient care activities; comprehend and follow-through with instructions; relate and communicate positively, effectively and professionally with others; be assertive and consistent in following and enforcing policies; work calmly and respond courteously when under pressure; collaborate; accept direction; think critically and use good judgment; work independently with minimal supervision; perform basic math functions; compose written material; manage multiple assignments effectively; organize and prioritize workload; problem solve; recall information with accuracy; pay close attention to detail; distinguish colors and smells as necessary for patient care; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place and patient care; see adequately to read computer screens, medical records and written documents necessary to position; discern temperature variances through touch.

Licenses and Certifications: Basic Life Support(BLS) certification issued by the American Heart Association required. Certified Nursing Assistant (CNA) or Certified Emergency Medical Technician (EMT) preferred.

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.