Emergency Services Rep- ER- Full Time Mids

University of Missouri Health Care; Columbia Township (MO); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Paid leave and holidays

Tuition assistance

Retirement options

Job summary

University of Missouri Health Care is seeking a Triage Emergency Services Rep to provide administrative, patient-facing and department coordination support in a high-acuity ER setting. This on-site role supports patients, families and staff, ensuring smooth communication and resource flow within the Emergency Services department.

The position requires a high school diploma and 2 years of customer service experience.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience preferred.

Responsibilities

• Provide administrative support and answer phones for physicians, nurses and staff.
• Maintain inventory and coordinate department paperwork and supplies.
• Assist in bed-management data entry and charting.
• Coordinate emergencies and codes and communicate with patients, families and staff.
• Greet and direct patients and visitors with courtesy and respect.
• Educate and train new staff and students related to ESR activities.

Skills

Customer service

Communication skills

Clerical skills

Education

High school diploma

Job description

Shift

Full Time Mids (10:45a-11:15p typically), 3 12s/Week, with every other weekend and rotating holidays

Work Arrangement

On-site

Department

Emergency Services

Facility

University Hospital – 1 Hospital Dr, Columbia, MO

Compensation

• Base Pay Range: $15.81 - $24.92 per hour, based on experience
• Shift Differentials:
• Additional $2.00 per hour for weekend shift
• Additional $2.00 per hour for evening shift

About The Job

If you're passionate about providing support and comfort to patients, this role is tailor-made for you. Join us to be a beacon of care and compassion, as you coordinate department activities, supplies, and communication. You’ll provide assistance to patients, families, visitors, and staff to optimize customer service by working as a Triage Emergency Services Rep. At MU Health Care, you won't just be performing tasks – you'll be the heart of our patient-centered approach, making a genuine difference in the lives of those we serve. Our ER is the only Level 1 Trauma Center in central Missouri as well as a Level 1 STEMI Center for heart attacks and a Comprehensive Stroke Center, handling high acuity cases, including burns. Our ER works closely with our children’s hospital critical care transport team and a helicopter service. Join our team and make a difference by meeting our patients with warmth and expertise, observing and adapting to their needs, and collaborating seamlessly with our healthcare community.

About MU Health Care

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

Employee Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

Detailed Job Description

• Provide administrative and clerical support including processing emergency physician orders and computer entry. Answer phones, direct calls, and take messages for physicians, nurses, and staff. Function as the resource person and department communicator such as knowing the location of staff, equipment, and supplies. Maintain inventory and par levels of unit forms and general office supplies. Coordinate paperwork for the unit.
• Maintain accurate and timely entry of information into the computerized bed-management system.
• Perform charge entry duties, and collect patient and unit data as assigned.
• Assist in the coordination of emergencies and codes.
• Demonstrate the ability to organize workload and manage multiple tasks while maintaining a clutter-free and orderly environment including prompt answering of unit telephones and accurate delivery of messages and information to patients, families, visitors, staff, and personnel upon request.
• Educate and train new ESRs, students, and other staff related to ESR activities and responsibilities.
• Maintain appropriate medical records and other forms needed during computer downtime.
• Deliver and collect lab specimens and supplies from other departments.
• Coordinate and facilitate department activities including answering call lights promptly using positive guest relations skills and notifying appropriate staff. Monitor visitors in the department and alert staff to possible problems and security issues.
• Greet and direct patients, visitors, and employees with courtesy and respect and address them professionally. Utilize the principles of Patient Family Centered Care.
• Promote and achieve the satisfaction of internal customers. Effectively intercede with families and patients and resolve concerns if able, if not able consult with the RN providing care to the patient.
• Assist nursing staff /ancillary staff as needed in both routine and emergent situations including the transfer of patients from bed to bed, stretcher, or wheelchair.
• May complete unit/department-specific duties and expectations as outlined in department documents.

Required Qualifications

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Two (2) years of customer service or equivalent. 60 hours of college coursework may be substituted for experience.

Preferred Qualifications

• Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.