Emergency Services Nursing Leader - Patient-Centered Care

St. David's HealthCare; Austin (TX); On-site; Full time

Job description

Introduction

Want to join a team of daring managers who care without reservations or limits? Our St. David's North Austin Medical Center team is looking for an Emergency Services Nursing Manager. HCA Healthcare is an advanced healthcare network that has committed up to $300 million to our incredible team members over the course of three years.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long‑and short‑term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.

Note: Eligibility for benefits may vary by location.

Job Summary and Qualifications

The Manager ensures high quality, patient-centered care through oversight of the overall daily function and staffing of the unit/department. The Manager monitors and evaluates the provision of nursing care in accordance with established policies/procedures and holds staff accountable for quality and clinical outcomes in support of facility objectives.

• Help create a superior clinical identity by operationalizing evidence‑based practices to enhance patient safety and quality outcomes. Ensure adherence to standards of care.
• Support efforts to reduce variation in clinical practice and improve efficiency, effectiveness, and cost. Ensure a culture of accountability and transparency in the provision of care.
• Support the achievement of internal/external benchmarks, accreditations, and designations.
• Ensure compliance with all policies, procedures, and regulatory standards.
• Ensure equipment maintenance is performed regularly and according to regulatory and/or accreditation standards.
• Manage admissions and discharge processes to ensure efficient throughput and high quality, patient‑centered care.
• Facilitate effective interdisciplinary care coordination within and across departments. Ensure staff with appropriate clinical competencies are assigned to meet patient care needs.
• Provide leadership in attaining and sustaining an unparalleled patient experience. Instill accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader.
• Review various feedback mechanisms and help identify opportunities to improve customer/patient satisfaction. Support the development and implementation of strategies to elevate the patient experience.
• Leverage various feedback mechanisms to benchmark performance and identify opportunities to improve patient satisfaction.
• Ensure compliance with evidence‑based practices that enhance patient experience and customer service.
• Collaborate with subject matter experts and other leaders to create an environment of teamwork that supports improved outcomes and service. Identify development opportunities or training needs of individual employees and teams.

Qualifications

• BSN required.
• MSN preferred.
• 1+ year experience in healthcare required.
• 1+ year in supervisory role preferred.
• Specialty Certification must be obtained within 6 months of hire.
• Currently licensed as a registered professional nurse in the state(s) of practice and/or has an active compact license, accordance with law and regulation.
• FT/PT/PRN colleagues with a compact license from a state other than Texas must:
  • apply for Texas RN license within 60 days from hire.
  • obtain current TX RN license within 6 months of application for TX RN license.
• BLS.
• ACLS within 6 months of hire.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.