Emergency Services Nursing Director

Banner Health; Glendale (AZ); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Total Rewards package

Health benefits

Leadership development

Job summary

Banner Health's Emergency Department leadership role is anchored in driving a Journey to Zero Harm with high reliability practices. You will cultivate staff engagement and implement governance models to empower teams toward safe, patient-centered care across a Level I ED serving a major regional hospital network.

You will lead strategic clinical operations, nurse education, and cross-disciplinary collaboration while guiding a large, complex department through continuous improvement and

Qualifications

• BSN or MSN required for this role.
• Current RN license in state of practice.
• BLS certification.
• 3–5 years of progressive care management experience.
• Strong leadership and communication skills.

Responsibilities

• Lead development and evaluation of planning structures to optimize outcomes.
• Oversee staffing, budget, and resource management to align with strategy.
• Drive improvement in clinical operations and patient safety.
• Foster inter-professional collaboration and shared governance.

Skills

Leadership

Stakeholder collaboration

Change agent mindset

Patient-family-centered care

Safety-oriented care

Education

BSN or MSN

Job description

Primary City/State: Glendale, Arizona Department Name: Emergency Ctr-Hosp Work Shift: Day Job Category: Nursing Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

Lead the Future of Emergency Care in Our State-of-the-Art Facility Banner Thunderbird Medical Center (BTMC) invites visionary nursing leaders to join our newly renovated Emergency Department, featuring a modern entrance and lobby designed with innovation at its core. Our enhanced facility includes preferential and distinct split-flow access for pediatric patients, ensuring specialized, age-appropriate care from the moment families arrive. BTMC is opening a 5th patient care tower in January ’27 housing an additional 6 Operating Rooms and a state-of-the-art Women and Infant Services Tower.

Drive Excellence Through High Reliability

As Nursing Director, you'll champion our Journey to Zero Harm, embedding High Reliability Organization (HRO) strategies and behaviors into every aspect of care delivery. You'll leverage cutting-edge innovation to provide extraordinary service while fostering a culture where safety, quality, and patient experience are inseparable.

Develop Tomorrow's Leaders Today

This role demands exceptional acumen in leadership development and staff engagement through a robust shared governance model. You'll empower your team to own their practice, drive improvement initiatives, and grow as healthcare professionals committed to excellence.

Make Your Mark on a Regional Healthcare Hub

With over 300 ED visits per day, our adult and pediatric-certified ED serves as a Level I Trauma Center and regional referral destination, supporting over 300 patients per month transferred from across Arizona. With our Level III Perinatal Center, NICU, Children’s Hospital, 54-bed Behavioral Health Unit serving both adults and children, and 10,000+ surgeries per month, you'll impact a diverse patient population during their most critical moments.

What You’ll Bring

• Leadership experience with a passion for transforming emergency care
• Ability to build collaborative relationships with physicians, leaders, and multidisciplinary teams
• Change agent mindset—embracing innovation while engaging others in transformation
• Unwavering commitment to safe, kind, effective, efficient, evidence-based care
• Solution-oriented approach focused on measurable outcomes
• Dedication to patient and family-centered care

Why Banner Health?

At Banner Health, leadership matters. We seek individuals who share our vision of making healthcare easier, so life can be better. Our leaders stand at the forefront of healthcare transformation, shaping Banner Health's future.

Your pay and benefits are important components of your journey at Banner Health. This opportunity is also eligible for our Management Incentive Program, as part of your Total Rewards package. Banner Health offers a variety of benefits to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

Banner Health’s premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children’s Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience. Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets.

POSITION SUMMARY

This position provides strategic leadership and administration in the areas of patient care, education, safety and quality in accordance with organizational policies and in accordance with standards of professional nursing practice utilizing the framework for professional nursing practice and development. This position promotes a professional practice environment and develops and maintains collegial and collaborative partnerships with key stakeholders across the institution to positively impact the business of clinical operations, nursing and patient care outcomes. These partnerships include ongoing collaboration with physician, facility and organizational leaders. Responsibilities include all aspects of clinical operations, clinician and patient/family education, customer service, patient safety, financial outcomes, and quality outcome management and regulatory compliance.

CORE FUNCTIONS

1. Provides leadership in the development, implementation and evaluation of planning structures and processes designed to optimize organizational outcomes. Recruits and retains top talent through effective communication, performance management and professional development. Fosters a team environment by instilling a cooperative atmosphere, promoting collaboration and encouraging constructive conflict. Creates and initiates professional plans for direct reports. Communicates with staff in a manner that is respectful of the diversity of workforce and patients/families.
2. Provides infrastructure and systems to empower staff to contribute to organizational goals and achieve desired outcomes. Creates processes for sharing information and decision-making across care settings and roles. Develops strong relationships and partnerships with key stakeholders across the organization to positively impact business, nursing and patient outcomes. Oversees the management of financial, human and material resources, to ensure alignment with organizational strategies and goals and maintain compliance with regulatory requirements and policies. Creates and supports a clinical practice environment focused on nursing professional autonomy, inter-professional collaboration and innovation.
3. Demonstrates a comprehensive understanding of the processes and desired outcomes from clinical operations and motivates staff to perform at the highest level. Assures a measurable, outcome-focused, systematic approach to care delivery. Leads development, implementation and evaluation of evidenced based, quality clinical nursing practice consistent with current nursing research, organizational and national practice standards. Assumes a leadership role in collaborating and partnering with other health care providers, services and the community, in philanthropic and outreach activities.
4. Leads the integration of innovation and evidence based findings into practice. Creates an environment supportive of innovative solutions. Assumes a leadership role, in partnership with physician and facility leaders, in managing the quality of services provided across the care delivery continuum and within the larger organization. Demonstrates and directs employees in using a systematic approach in analyzing and utilizing data in problem-solving.
5. Produces results that meet or exceed identified strategic and operational targets through leadership. Assures performance in clinical operations, financial, human resources and quality outcomes meet or exceed established targets. Directs and provides oversight to the management of clinical operations, quality and safety programs, and nursing practice with a focus on results and the evaluation of outcomes data. Leads the effective management of human resources to include staff turnover and retention outcomes and staff satisfaction.
6. Responsible for the function and strategic development of a clinical department(s) within a facility. Accountable for clinical outcomes and ensuring clinical excellence. Coordinates services with other leaders and administrators to achieve goals. Internal customers include facility and system management, staff, and physicians. External customers include patients, families and regulatory agencies.

MINIMUM QUALIFICATIONS

1. BSN or MSN required for all new hires to the position after July 1 2013. Incumbents in the position as of July 1, 2013 must possess their BSN or MSN by July 1, 2015. Must possess a strong knowledge of healthcare as normally obtained through the completion of a master’s degree in nursing, healthcare administration, or related field.
2. Requires a current RN license in state of practice.
3. Requires BLS certification.
4. Must possess a strong knowledge and understanding of clinical care management as normally demonstrated through 3-5 years of progressive care management experience.
5. Requires demonstrated experience leading and/or managing strategic clinical operations.
6. Requires strong written and oral communication skills.
7. Must demonstrate strong decision-making and critical thinking skills along with the ability to lead change.
8. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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