Emergency Services Manager - Edmond ED - Full Time (8 AM - 4 PM)

OU Medicine; Edmond (OK); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

PTO

401(k)

Medical plan

Dental plan

Job summary

OU Health is seeking an Emergency Services Manager for the Edmond ED to oversee day-to-day operations and ensure safe, high-quality patient care.

The role requires RN licensure, a Bachelor’s in Nursing, and 3–5 years of leadership experience, with a Master’s preferred. Responsibilities include budgeting, policy development, and cross-functional collaboration within the Emergency Department.

Qualifications

• Bachelor's Degree in Nursing is required.
• Master's in Nursing is preferred for leadership roles.

Responsibilities

• Oversee clinical care and department performance metrics.
• Drive quality initiatives to promote safety and reduce bias.
• Develop and update performance improvement tools and reports.
• Resolve patient concerns per policy and collaborate with staff.
• Establish and implement departmental policies and procedures.
• Ensure regulatory compliance across processes.
• Manage department budget and resources and align with financial goals.
• Lead and mentor staff, providing feedback and recognition.
• Collaborate with physicians and senior leadership to ensure quality care.

Skills

Leadership

Strategic planning

Performance improvement

Budget management

Staff coaching

Regulatory compliance

Education

Bachelor's Degree in Nursing

Master's in Nursing (preferred)

Job description

Position Title: Emergency Services Manager - Edmond ED - Full Time (8 AM - 4 PM)

Department: Emergency Department

Job Description: General Description

An OU Health Manager of Nursing manages the day-to-day clinical operations of their department, maintaining nursing practice standards and upholding the nursing code of ethics to ensure the highest quality of safe, patient care delivery. They model the OU Health Way, as evident in their work output and interactions with employees and patients, through living OU Health’s core values of putting Patients First, pursuing Relentless Excellence, showing Integrity, seeking Inclusion for all staff and patients, always Learning, and valuing Teamwork.

Essential Responsibilities

• Accountable for clinical care and departmental performance and metrics.
• Supports strategic initiatives through establishing quality initiatives in patient care delivery that promote a culture of safety, civility and mitigates bias.
• Develops and updates performance improvement tools, productivity reports, fiscal status and quality statistics.
• Resolves patient complaints in a timely manner in accordance with policy and in collaboration with support staff.
• Establishes and implements policies and procedures.
• Ensures compliance with all relevant regulatory bodies.
• Manages department budget and resources, and understands the organization’s financial processes.
• Aligns behaviors with OU Health values, serving as a role model for staff in professional practice.
• Representative for the OU Health nursing body, working closely with senior leadership and other healthcare professionals throughout the organization to ensure quality patient care.
• Serves as a resource for physicians and staff.
• Fosters an inclusive workforce where individual differences are valued and maximized to achieve OU Health’s winning aspiration.
• Effectively manages the selection, retention and performance of the team through coaching, providing real-time feedback, training and routine recognition practices.
• Develops the ability of others to perform and contribute to the achievement of the organization’s metrics.
• Performs other duties as assigned.

Minimum Qualifications

• Education: Bachelor's Degree in Nursing required. Master's in Nursing preferred.
• Experience: 3 to 5 years of demonstrated leadership experience required (Charge Nurse, Educator or other leadership development preparation).
• License(s)/Certification(s)/Registration(s) Required: Current Registered Nurse License (RN License issued by the Oklahoma State Board of Nursing, or a current multistate compact Registered Nurse (eNLC)) with established residency within 6 months. Basic Life Support (American Heart Association) certification required upon hire. Nursing specialty or leadership certification(s) preferred.

Knowledge, Skills and Abilities

• Knowledge of academic medical center structure, service-line structures, institutional governance and hierarchy of decision process.
• Skills in planning, coordinating and measuring departmental activities.
• Demonstrated business acumen and managerial functions such as experience with performance improvement tools, using metrics to drive decisions, maintain a budget, report writing and solve practical problems.
• Ability to leverage resources, including technology, to manage multiple competing priorities and deliver on organizational goals.
• Knowledge of industry standards to aid strategic decisions, problem solve and calculate risk.
• Ability to think creatively and strategically to successfully mediate with individuals/groups.
• Cognizant of unconscious and systemic bias in care delivery and business operations.
• Demonstrated ability to overcome obstacles to cooperation and to foster harmonious relations.
• Ability to maintain integrity and trust among leadership and staff.
• Proven ability to lead and motivate individuals, groups/cross-functional teams and provide project management support.
• Strong written and oral communication skills characterized by candor, openness, integrity and ability to be diplomatic.

OU Health is an equal opportunity employer.

• We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.
• We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research.

Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non‑clinical opportunities to further your career and we invite you to explore our available positions.

Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to the terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination layoff, transfer, leaves of absence, compensation, and training.

Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.