Emergency Services Manager ASLMC

Advocate Health; Milwaukee (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Advocate Health in Milwaukee, WI seeks a Nurse Manager for the Emergency Department to lead staffing, quality initiatives, and patient flow across 24/7 operations. The role focuses on resource coordination, staff development, and collaboration with physicians to sustain high standards of care.

The position requires nursing leadership experience, a Bachelor’s in Nursing, and strong communication and analytics to drive performance improvement and patient satisfaction while maintaining safe,

Qualifications

• Bachelor's Degree in Nursing required.
• Typically 5 years of emergency department experience; 1 year supervisory experience.
• Proficient in Microsoft Office and strong communication and interpersonal skills.

Responsibilities

• Coordinate and manage resources to provide optimal nursing care.
• Recruit and retain nursing staff; coach in recruitment and retention behaviors.
• Develop and evaluate orientation and continuing education programs.
• Evaluate nursing care quality using standards and outcomes; support performance improvement.
• Develop service strategies and monitor service levels; ensure adherence to standards.
• Maintain relationships among patients, families, staff, and other departments.
• Promote evidence-based nursing in practice.

Skills

Microsoft Office (Excel, PowerPoint, [

Communication skills

Interpersonal skills

Education

Bachelor's Degree in Nursing

Job description

Major Responsibilities:

• Coordinates and manages all resources necessary to provide optimal nursing care. This includes the availability of staff resources, patient care supplies and automated patient care systems. Also responsible for effectively managing resources through systems management, carefully coordinating system issues to assure optimal patient care.
• Responsible for using innovative and effective recruitment and retention strategies and coaching staff in recruitment and retention behaviors. Also responsible for establishing successful relationships and links with nursing instructors and students. Responsible for optimizing the work environment by effective use of all data, which includes but is not limited to employee feedback and the employee engagement index to enhance the retention of staff. Responsible for maintaining an optimal level of productivity based on the coordination of efficient staffing and scheduling patterns and labor management standards 24 hours a day/7 days a week.
• Responsible for providing input, direction and expertise in the development, application, and evaluation of orientation and continuing education programs. Coaches staff to assist in identification of their goals to advance practice and career advancement. Develops a plan with employees for achievement of identified goals. Assists staff in areas where deficits are identified and in the identification of areas for growth.
• Responsible for evaluating the quality of nursing care provided by all department staff by using the Standards of Practice and patient outcomes and other quality indicators to include peer review, incident reports, use of policy and procedures, evaluation of equipment, supplies and products. Responsible to ensure that appropriate resources are available for performance improvement initiatives on the department.
• Develops service strategies and monitors service levels against indicators to demonstrate improvement in customer and patient satisfaction. Coordinates and integrates services with other areas. Holds employees accountable for meeting department, facility, and Aurora Service Standards.
• Maintains and promotes effective relationships with and between patients, families, department staff, other departments, medical staff and their support staff, other health care facilities and vendors. Participates in problem resolution as needed. Acts as a liaison between medical and nursing staff as necessary.
• Facilitates evidence-based nursing by creating an environment that encourages the utilization of evidence in practice; uses evidence in decision-making to maintain quality, cost and customer service; and ensures the integration of evidence in congruence with departmental, organizational, regional and Aurora strategic goals.
• Responsible for making recommendations for changes in nursing practice to shared governance councils and promotes new approaches and concepts. Responsible for participating in shared governance councils as a management representative, as a work group member, or by providing feedback as requested to the councils. Responsible for supporting shared governance in the department by holding staff accountable and by monitoring and counseling the department representative(s) to ensure role compliance.
• Responsible for achieving care management targets, patient loyalty targets, and employee engagement targets in area(s) of responsibility.
• Assists physicians and other departments with development of new services, identifying potential new sources of revenue and/or assisting in the marketing of existing and new programs. Responsible for developing and communicating change initiatives.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required:

• Registered Nurse license issued by the state in which the team member practices.

Education Required:

• Bachelor's Degree in Nursing.

Experience Required:

• Typically requires 5 years of experience in emergency departments. Includes 1 year of supervisory experience in multiple areas of nursing.

Knowledge, Skills & Abilities Required:

• Proficient in the use of Microsoft Office (Excel, PowerPoint and Word) or similar products.
• Strong communication, interpersonal, diplomatic and self motivation skills essential.
• Must be able to interact effectively with individuals at all levels within the organization.

Physical Requirements and Working Conditions:

• Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders and twist frequently during work shift.
• Must be able to:
• lift up to 50 lbs from floor to waist.
• lift up to 20 lbs over the head.
• carry up to 40 lbs a reasonable distance.
• Must be able to:
• push/pull with 30 lbs of force.
• perform a sliding transfer of 150 lbs with a second person present.
• Must have functional sight and hearing.
• Will be required to use foot pedals on carts or machines.
• Will be exposed to the following hazards on a continuous basis: mechanical, electrical, chemical, radiation, blood and body fluids.
• Will be required to wear gloves, goggles and gowns on an as needed basis.
• Operates all nursing equipment essential to performing the duties of the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.