Emergency Services Dispatcher

DLA Careers; Whitehall (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

DLA Careers in the United States seeks an Emergency Services Dispatcher to provide advanced EMS dispatch and life-support instructions to callers. You will operate and maintain dispatch equipment and fulfill reporting duties as part of a critical public-safety team.

The role requires willingness to work alternate shifts, including nights and weekends, and to complete certifications such as CPR/EMD within set timelines while complying with federal guidelines and security requirements.

Qualifications

• Specialized experience required: 1 year in emergency dispatch or related field.
• Experience answering 911 calls and operating dispatch equipment.
• Ability to instruct callers in emergency medical procedures.

Responsibilities

• Provide advanced EMS dispatch life support via pre-arrival instructions.
• Operate and maintain Dispatch Call Center equipment and systems to retrieve information.
• Prepare and maintain reports related to emergency responses.
• Work on alternate work schedule including nights, weekends, holidays.

Skills

Emergency dispatch experience

Answering 911 calls

Dispatch equipment operation

EMS procedure instructions

Tools

LEADS

Job description

Summary
See below for important information regarding this job.

Summary
See below for important information regarding this job.
Duties
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• Provides advanced emergency medical dispatch life support through pre-arrival instructions to callers.
• Operates and maintains all Dispatch Call Center equipment, including State Police Systems to obtain criminal background information.
• Prepares and maintains reports and records relating to emergency responses.
• Incumbent is required to work on alternate work schedule which may include an uncommon tour of duty (including nights, weekends and holidays).
• Incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements.

Requirements
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Conditions of employment

• Provides advanced emergency medical dispatch life support through pre-arrival instructions to callers.
• Tour of Duty: Subject to shift work
• Security Requirements: Non-Critical Sensitive
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Non-Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.
• Mission Essential: This is a Mission Essential (ME) position. The incumbent may be required to report to work in the event of a natural disaster, inclement weather, or crisis.

Qualifications
To qualify for an Emergency Services Dispatcher, your resume and supporting documentation must support:

• Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-06 level, applicants must possess one year of specialized experience equivalent to the GS-05 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
• Answering 911 calls
• Working with emergency services dispatch equipment
• Providing instruction on emergency medical procedures
• Interpreting pertinent laws and regulations

Other Requirements

• Incumbent must successfully complete any and all required training, to include being certified at the Telecommunicator I & II levels and Hazardous Material Awareness within 9 months of being placed in this position. Failure to do so may result in removal from federal service.
• Within one year, incumbent must obtain and maintain Cardio Pulmonary Resuscitation (CPR) certification and Emergency Medical Dispatch (EMD) certification.
• Within thirty days, incumbent must obtain certification to operate the Law Enforcement Automated Data System (LEADS), in accordance with State of Ohio policy.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

To be found well-qualified as an ICTAP applicant, individuals need to demonstrate practical knowledge of major body systems and diagnostic signs to perform initial emergency medical dispatch (EMD) assistance to callers with medical emergencies; skill and ability to provide advanced EMD life support care advice over the phone to or for the patient until the emergency staff arrives on the scene; extensive knowledge of vehicle dispatching procedures; skill in emergency communication techniques and the operation of communication equipment to accurately obtain and relay information to and from responders, the emergency staff, health care providers, and other appropriate personnel.

Education
Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

• 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R. 1194).

For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf

Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF

Drug-Free Workplace Policy The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.

Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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