Emergency Services Dispatcher.

Defense Logistics Agency; New Cumberland (Cumberland County); On-site; USD 48,000 - 62,000; Full time

Job summary

Defense Logistics Agency in New Cumberland, PA seeks an Emergency Services Dispatcher to join our Federal team. You will handle 911 calls, provide EMS pre-arrival instructions, and operate dispatch equipment to support public safety operations.

The role requires completion of required training and certifications within 9 months, including mandatory background checks, and the ability to report to work during natural disasters or crises.

Qualifications

• Specialized experience: experience with emergency communications or dispatch operations.
• Ability to answer 911 calls and provide dispatch instructions.
• Familiarity with laws and regulations relevant to emergency response.

Responsibilities

• Provides advanced emergency medical dispatch life support through pre-arrival instructions to callers.
• Operates and maintains Dispatch Call Center equipment, including Police Systems to obtain background information.
• Prepares and maintains reports and records relating to emergency responses.

Skills

911 calls

Emergency dispatch equipment

EMD procedures

Regulations interpretation

Job description

Duties

• Provides advanced emergency medical dispatch life support through pre-arrival instructions to callers.
• Operates and maintains all Dispatch Call Center equipment, including State Police Systems to obtain criminal background information.
• Prepares and maintains reports and records relating to emergency responses.

Requirements

Conditions of employment

• Must be a U.S. citizen
• Tour of Duty: Full Time (3/2/2/3)
• Security Requirements: Non-Critical Sensitive
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Non-Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes
• Mission Essential: This a Mission Essential (ME) position. The incumbent may be required to report to work in the event of a natural disaster, inclement weather, or crisis.

Qualifications

To qualify for an Emergency Services Dispatcher, your resume and supporting documentation must support:

• Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-06 level, applicants must possess one year of specialized experience equivalent to the GS-05 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
• Answering 911 calls
• Working with emergency services dispatch equipment
• Providing instruction on emergency medical procedures
• Interpreting pertinent laws and regulations

Other Requirements

• Incumbent must successfully complete any and all required training, to include being certified at the Telecommunicator I & II levels and Hazardous Material Awareness within 9 months of being placed in this position. Failure to do so may result in removal from federal service.
• Within one year, incumbent must obtain and maintain Cardio Pulmonary Resuscitation (CPR) certification and Emergency Medical Dispatch (EMD) certification.
• Within six months, incumbent must obtain certification to operate the Commonwealth Law Enforcement Assistance Network (CLEAN), in accordance with Pennsylvania State Police - Bureau of Communications and Information Services - Operator Certification Manual Appendix E, Oct 2013.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

For Important General Applicant Information And Definitions Go To

Reemployed Annuitants:

This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at:

Drug-Free Workplace Policy

The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.

Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing.

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY

Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal.

Additional guidance on writing a federal resume can be found at:

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full‑time, part‑time or intermittent. Contact the hiring agency for more information on the specific benefits offered.