Emergency Services Dispatcher

Erickson Senior Living; Dallas (TX); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Diversity and inclusion culture

Medical, dental, vision packages

PTO plans + volunteer hours

401k with company match

Onsite medical centers

Dining discounts

Job summary

Highland Springs by Erickson Senior Living in North Dallas seeks an experienced Emergency Dispatcher to manage Security & EMS systems from a central location, dispatching calls and providing personalized customer service to residents and visitors. You will monitor alarms, coordinate ambulance dispatch, and support safety initiatives as part of a team dedicated to safety and wellbeing in our continuing care retirement community.

Compensation starts at $18.00 per hour.

Qualifications

• Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred.
• Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and new challenges.
• Effective communication skills with residents, visitors, and staff at all levels.

Responsibilities

• Track all pertinent information during shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion.
• Monitor the Emergency Call System for independent living.
• Track the status of residents involved in emergency situations.
• Dispatch ambulance, private ambulances, or 911 as needed.

Skills

Emergency dispatch

Customer service

Communication skills

Tools

Emergency Call System

Job description

Location: Highland Springs by Erickson Senior Living

Our Security and Emergency Services department is currently seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. You will dispatch both emergency and routine calls for service, while also building a rapport with residents and visitors by providing personalized customer service and hospitality. Make a difference in people's lives and become part of a team that makes safety a top priority.

What We Offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

How You Will Make An Impact

• Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
• Monitor the Emergency Call System for independent living
• Track the status of residents involved in emergency situations
• Monitor Fire Alarm System
• Dispatch ambulance, private ambulances, or 911 as needed

Compensation: Commensurate upon experience starting at $18.00 per hour.

What You Will Need

• Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred
• Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and new challenges
• Effective communication skills with residents, visitors, and staff at all levels

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Highland Springs is a beautiful 89-acre continuing care retirement community in North Dallas, Texas. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Highland Springs helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.