Emergency Room (ER) Clerk

Riceland Healthcare System; Winnie (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Riceland Healthcare System is looking for a highly organized Emergency Room Registrar at Riceland Medical Center in Texas. As the first point of contact for patients and visitors, you'll provide exceptional customer service and manage registration details accurately.

The ideal candidate should be able to handle a fast-paced environment while communicating effectively and maintaining patient confidentiality. A high school diploma is required, along with proficiency in EHR systems.

Qualifications

• High school diploma or equivalent required; Associate's degree preferred.
• Previous experience in a healthcare setting is preferred but not required.
• Proficiency in phone systems and EHR systems is a plus.

Responsibilities

• Greet patients and visitors professionally upon arrival.
• Collect and verify patient information for accurate registration.
• Assist with billing and insurance verification as necessary.

Skills

Attention to detail

Communication skills

Organizational skills

Customer service

EHR proficiency

Education

High school diploma or equivalent

Associate’s degree or certification in healthcare administration

Job description

We are seeking a highly organized and compassionate Emergency Room (ER) Registrar to join our healthcare team at Riceland Medical Center. The ideal candidate will be the first point of contact for our emergency room patients and visitors, providing exceptional customer service, accurate registration, and administrative support. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced, high-pressure environment.

Duties and Responsibilities:

• Greet patients and visitors in a professional, courteous manner upon arrival at the emergency room.
• Collect and verify patient demographic, insurance, and medical information to ensure accurate registration.
• Enter patient information into the Electronic Health Record (EHR) system with high accuracy.
• Assist patients with completing necessary forms and documents, ensuring all information is obtained.
• Coordinate with nursing staff and other departments to ensure smooth patient flow.
• Answer incoming phone calls, respond to inquiries, and direct calls as necessary.
• Provide information to patients and families regarding emergency room processes, wait times, and other inquiries.
• Ensure confidentiality of all patient information in accordance with HIPAA regulations.
• Assist with billing and insurance verification, ensuring accurate information is collected and processed.
• Maintain organized records and ensure all paperwork is filed appropriately.
• Handle administrative tasks such as faxing, scanning, and managing patient records.

Qualifications:

• High school diploma or equivalent required, Associate’s degree or certification in healthcare administration preferred.
• Previous experience in a healthcare setting, particularly in registration or emergency room environments, is preferred but not required.
• Proficiency in phone systems, computer literacy, and experience with EHR systems (Electronic Health Records).
• Strong attention to detail and accuracy in data entry.
• Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
• Ability to maintain a calm and professional demeanor in high-pressure situations.
• Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment.
• A proactive attitude with the ability to work independently and as part of a team.
• Experience with insurance verification, medical billing, and patient intake is a plus.