Emergency Response Dispatch - Police/Fire/EMS Dispatcher

Regional 911 Intake Solutions; Maryville (TN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid leave

Education support

Shift differentials

Certification incentives

Job summary

Regional 911 Intake Solutions in Alcoa, TN seeks skilled Police/Fire/EMS Dispatchers to coordinate multi‑agency emergency responses. The role involves processing calls, verifying details, prioritizing actions, and dispatching units across police, fire, and medical services.

Applicants should have a high school diploma or equivalent and may need credentials depending on assignment; extensive training and ongoing certifications are expected, with potential shift work and overtime.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Experience with public safety communications and dispatch procedures may be required.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance.
• Verify locations, incident details, and immediate hazards.
• Apply discipline-specific procedures to prioritize and route calls.
• Dispatch appropriate units according to approved response plans.
• Coordinate incidents requiring more than one emergency service.
• Monitor radio traffic and unit availability.
• Provide approved caller instructions when trained and authorized.
• Maintain incident records and support interagency communications.

Skills

Call taking

Radio dispatch

Multitasking

Interagency coordination

Education

High school diploma

Job description

Police/Fire/EMS Dispatcher Opportunities in Alcoa

Police/Fire/EMS Dispatchers help coordinate emergency responses across law enforcement, fire services, and emergency medical services. In a combined communications environment, they may process calls and manage radio assignments for several response disciplines.

Position Details

Duty Location:
{airport_name}, Alcoa, TN

Employer:
The hiring consolidated dispatch or public safety agency identified in the official vacancy

Pay:
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Schedule:
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Appointment Type:
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Who May Apply:
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Application Deadline:
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Combined dispatch centers commonly operate every day of the year. Employees may rotate between assignments and work nights, weekends, holidays, and required overtime.

What You May Do

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.

Applicants may need public safety telecommunicator, emergency medical dispatch, fire dispatch, or police dispatch credentials depending on the assignment. Required certifications, accepted providers, and completion deadlines must be confirmed in the official vacancy.

General Conditions of Employment

• Meet agency-specific age and employment eligibility requirements
• Complete the required background investigation and hiring assessments
• Pass additional pre-employment screening when specified
• Successfully complete training for each assigned dispatch discipline
• Maintain required certifications and authorized information-system access
• Follow confidentiality requirements and emergency staffing procedures

Work Environment and Physical Requirements

This position typically involves prolonged workstation duties, headset use, keyboard entry, and monitoring multiple communication channels. Employees may manage simultaneous incidents and hear distressing information. Review the vacancy for essential functions and available accommodations.

Benefits

Eligible employees may receive medical, dental, and vision coverage; retirement benefits; paid leave; employee-assistance resources; and continuing education. Shift differentials, certification incentives, and other provisions vary by employer and position.