Emergency Medical Technician

Concentra, Inc.; Willoughby, Northern (OH, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer M

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. in Willoughby, OH is seeking an EMT to join the patient care team and support the center's fast-paced environment. You will prepare patients for exams, take vital signs, perform rapid screenings, and assist providers during examinations and treatments.

The role requires a valid EMT credential, CPR/First Aid, and strong customer service. You may also participate in front-office duties, HIPAA compliance, and routine equipment maintenance.

Qualifications

• High School Diploma or GED required.
• EMT certification required; state credentials must be met.
• CPR/First Aid certification required.
• Phlebotomy experience preferred; venipuncture proficiency beneficial.

Responsibilities

• Perform Department of Transportation (DOT) and Non-DOT drug/alcohol testing.
• Prepare patients for physical exams; take vital signs and arrange ancillary testing.
• Perform rapid screening tests (influenza, strep, glucose, etc.).
• Assist providers during examination and treatment.
• Determine nature of illness or injury and initiate first aid procedures as needed.
• Triaging emergent patients; prepare and assist with procedure setup.
• Dispense medications and DME as ordered and per state rules.
• Communicate with medical staff to coordinate treatment and patient care.
• Conduct quality assurance on equipment and testing processes.
• Maintain supplies, clean rooms, and stock exam areas.
• Attend monthly clinical competency trainings and maintain device calibration records.
• Notify supervisor if equipment is malfunctioning; assist with patient flow.
• Cross-train to perform Front Office duties (check-in/out, authorizations, etc.).
• Follow HIPAA guidelines and safety rules; participate in staff huddles.
• Maintain a neat, clean, and orderly facility appearance.

Skills

Service mindset

Attention to detail

Sense of urgency

Initiative & flexibility

Customer service

HIPAA/PHI handling

Medical knowledge

Education

High School Diploma or GED

Emergency Medical Technician certification

CPR/First Aid Certification

Drug Screen / Breath Alcohol / Hair & Oral Fluids certifications

Medical Assistant certification or experience

Phlebotomy experience

Venipuncture proficiency

Job description

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Emergency Medical Technician (EMT) performs routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment ensuring every patient is treated with quality clinical care and is provided a welcoming and respectful experience.

• 401(k) Retirement Plan with Employer Match
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

Responsibilities

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, pulmonary function tests, audiogram testing and respirator fit testing
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
• Assist providers during examination and treatment
• Determine nature and extent of illness or injury to establish first aid procedures to be followed or need for additional assistance, basing decisions on statements of persons involved, examination of patient, and knowledge of emergency medical practice
• Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed
• Prepare and assist clinician with procedure set up and injury care
• Dispense medications and DME as ordered by the treating clinician and in accordance with state regulations
• Administer prescribed first-aid treatment potentially performing such activities as application of splints, administration of oxygen or intravenous injections, treatment of minor wounds or abrasions, or administration of artificial resuscitation
• At the direction of the Center Medical Director, communicate with professional medical personnel at emergency treatment facility to obtain instructions regarding further treatment and to arrange for reception of victims at treatment facility
• Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center
• Maintain supplies, clean rooms and equipment, and stock exam rooms
• Complete any applicable training including but not limited to clinical competency training that occurs monthly
• Maintain and operate all medical devices and equipment, including calibration and record keeping
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
• In partnership with center leadership, assist with patient flow and volume
• Keep patients informed of expected wait times during all aspects of the center visit
• Cross trained to perform Front Office duties including greeting patients, obtaining authorization, check in/out, communicating wait times, answering multi-line telephone system, distributing employer results/paperwork, etc.
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings or huddles as required
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: High School Diploma or GED

• Certification as an Emergency Medical Technician
• Must meet credentials in the state of employment in accordance with state requirements and applicable regulations.
• CPR/First Aid Certification
• Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection certifications
• Medical Assistant (MA) certification or experience preferred.
• Previous phlebotomy experience strongly preferred.
• Demonstrated proficiency in venipuncture

Job-Related Experience

• at least 1 year

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated medical knowledge, techniques and information needed to treat injuries
• Demonstrated ability to administer first aid/emergency care
• Demonstrated ability to speak effectively and convey information to supervisors, peers and customers
• Demonstrated ability use judgement and perform critical thinking
• Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications